Summary
Overview
Work History
Education
Skills
Timeline
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Rylan Mercer

Business Student
Santa Maria,CA

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

3
3
years of professional experience

Work History

Sales Associate

Jason Kendrick
Santa Yenez, CA, California
05.2021 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.

Customer Service Associate

Joey Hickox
Santa Maria , CA
03.2021 - 11.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Resolved concerns with products or services to help with retention and drive sales.

Sales Technician

Eagle Shield Pest Control
Santa Maria, CA
01.2020 - 01.2021
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

Education

Associate of Science -

Cuesta College
San Luis Obispo, CA
05.2023

High School Diploma -

Abeka Academy
Pensacola, Florida
05.2020

Skills

  • Self-Checkout Assistance
  • Time Management
  • Inventory Control Procedures
  • Customer Needs Assessment
  • Stockroom Upkeep
  • Sales Expertise
  • Customer Service
  • Teamwork and Collaboration
  • Sales Generation
  • Upselling Techniques
  • Sales Communications
  • Checking Inventories

Timeline

Sales Associate

Jason Kendrick
05.2021 - 05.2022

Customer Service Associate

Joey Hickox
03.2021 - 11.2021

Sales Technician

Eagle Shield Pest Control
01.2020 - 01.2021

Associate of Science -

Cuesta College

High School Diploma -

Abeka Academy
Rylan MercerBusiness Student