Ryland Brown
Summary
Detail-oriented operations and customer experience professional with a strong background in access control, claims management, sales, and project coordination. Proven ability to manage high-volume workloads, communicate across cross-functional teams, and support secure, efficient operations in fast-paced environments. Known for accountability, initiative, and working effectively with diverse communities as well aligned with large-scale, high visibility events such as the FIFA World Cup 26. Detail-oriented professional driven to resolve claims fairly while representing interests of employer. Conducts thorough and informed investigations, precisely evaluates losses and negotiates settlements that satisfy diverse parties. Builds and maintains professional and productive relationships and works to understand potentially conflicting points of view.
Overview
6
6
years of professional experience
Work History
Senior Integrated Claims Specialist
Lincoln Financial Group
02.2025 - Current
- Manage a high-volume caseload of over 500 claims while maintaining compliance, accuracy, and timely resolution.
- Serve as a point of contact for access and payment-related inquiries, resolving issues efficiently under time-sensitive conditions.
- Coordinate with cross-regional teams to support approvals, denials, and exception handling.
- Maintain clear documentation and reporting to support operational transparency and audit readiness.
- Collaborate within a 20-member team supporting over 50,000 customers, demonstrating strong teamwork and accountability.
Officer
United States Air Force Reserve Officer Training Core
04.2024 - Current
- Manage and oversee financial operations supporting mission readiness, ensuring compliance with Department of Defense and Air Force fiscal policies.
- Support budgeting, fund allocation, and financial tracking for unit operations, training, and personnel activities.
- Analyze financial data to inform leadership decisions, mitigate risk, and optimize resource utilization.
- Coordinate with cross-functional units to resolve pay, funding, and entitlement issues accurately and efficiently.
- Demonstrate accountability and sound decision-making in compliance-driven, time-sensitive environments.
- Lead and support personnel through clear communication, briefings, and adherence to Air Force standards.
Sales Member Experience Team Supervisor
O2 Fitness
08.2023 - 05.2025
- Delivered a consistently positive and welcoming front-facing experience for members and guests.
- Managed phone and in-person inquiries, membership onboarding, and scheduling of personal training orientations.
- Resolved billing and access-related concerns to enhance member satisfaction and retention.
- Supported leadership in exceeding membership sales targets through proactive engagement and clear communication.
Project Management Intern
One Surface Shine
05.2024 - 08.2024
- Supported project planning activities including timelines, budgets, and resource allocation.
- Maintained project documentation, meeting notes, and progress tracking to ensure milestones were met.
- Tracked deliverables and deadlines, providing regular updates to project managers and stakeholders.
- Conducted research and data analysis to support operational and strategic decision-making.
Senior Front Desk Associate
US Fitness Group
05.2023 - 05.2024
- Oversaw daily front desk operations, ensuring smooth access and service delivery for members.
- Trained and onboarded new hires, reinforcing operational procedures and customer service standards.
- Managed inventory systems and processed payments accurately and efficiently.
- Provided leadership coverage during staff absences, maintaining continuity of operations.
Brand Ambassador
Liquid I.V.
01.2023 - 06.2023
- Represented brand at events and promotional activations, engaging diverse audiences.
- Educated consumers on product benefits while maintaining brand standards and messaging.
- Supported event logistics and on-site coordination to maximize engagement and visibility.
Sales Associate
Cutco Knives
02.2020 - 04.2020
- Delivered tailored product demonstrations and solutions based on customer needs.
- Managed client relationships, driving satisfaction and repeat engagement.
- Coordinated with internal teams to ensure accurate order fulfillment and follow-up.
Education
Master of Science - Project Management
Wake Forest University
05.2027
Bachelor of Science - Political Science
North Carolina Agricultural & Technical State University
05.2025
Associate of Arts - Liberal Studies
Louisburg College
01.2022
Skills
- Access & Operations Coordination
- Stakeholder & Client Flow Management
- Documentation & Reporting
- Scheduling & Workforce Support
- Process Improvement & Problem Solving
- Customer & Stakeholder Communication
- Electronic Systems & Data Tracking
- Training & Team Support
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Project management
- Verbal communication
- Claims analysis
- Complex claims consulting
Timeline
Senior Integrated Claims Specialist
Lincoln Financial Group
02.2025 - Current
Project Management Intern
One Surface Shine
05.2024 - 08.2024
Officer
United States Air Force Reserve Officer Training Core
04.2024 - Current
Sales Member Experience Team Supervisor
O2 Fitness
08.2023 - 05.2025
Senior Front Desk Associate
US Fitness Group
05.2023 - 05.2024
Brand Ambassador
Liquid I.V.
01.2023 - 06.2023
Sales Associate
Cutco Knives
02.2020 - 04.2020
Master of Science - Project Management
Wake Forest University
Bachelor of Science - Political Science
North Carolina Agricultural & Technical State University
Associate of Arts - Liberal Studies
Louisburg College