Ryland Juras
North Riverside,IL
Summary
Skilled Claims Adjuster with experience in managing and resolving diverse insurance claims. Strengths include deep understanding of claim investigation, negotiation, and settlement processes, combined with keen analytical abilities to ensure accurate claim resolution. In previous roles, consistently demonstrated commitment to customer satisfaction while adhering to policy guidelines and regulations. Positive impact includes enhancing operational efficiency through streamlining claims procedures.
Overview
8
8
years of professional experience
Work History
Claims Generalist Intermediate- CURBI
Progressive Casualty Insurance
06.2025 - Current
- Reviewed police reports, Illinois and Indiana vehicle statutes, physical property damage, and completed scene investigations to determine extent of liability
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information for coverage and liability
- Utilized Compex to order bills and records for injured parties in order to complete a detailed evaluation using MDP and LNAV
- Negotiated with claimants to reach mutually satisfactory resolutions for injury claims
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records
Claims Generalist Intermediate- URBI
Progressive Casualty Insurance
02.2021 - Current
- Trained claims staff members on proper procedures for handling and evaluation of injury claims
- Reviewed police reports, Florida vehicle statutes, physical property damage, and completed scene investigations to determine extent of liability
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information for coverage and liability
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions for total losses and injury claims
- Utilized Specials Tool, medical records, and PIP logs to accurately evaluate bodily injury and uninsured/underinsured motorist claims
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records
- Presented complex claims at weekly roundtable meetings with management and other injury adjusters
- Crafted policy disclosures for tenders and upon claimant requests
Qualified Substitute
Progressive Casualty Insurance
01.2025 - 06.2025
- Temporarily supervised teams of claims adjusters, ensuring timely and accurate processing of auto accident claims
- Trained and mentored onboarding claims representatives on claims management procedures, coverage investigations and resolution, customer service expectations, and conflict resolution
- Managed escalated customer concerns, providing effective solutions and ensuring customer satisfaction
- Coordinated with internal departments (e.g., legal, property damage, management) to progress claims processing and resolve complex claims
- Ensured efficient claims processing by monitoring team performance, setting goals, and ensuring timely resolutions for auto accident claims
- Led team meetings to discuss process updates, address concerns, and share best practices for claims handling
- Managed high-value, high-complexity auto accident claims, ensuring proper investigation and settlement negotiation
Claims General Associate
Progressive Casualty Insurance
09.2019 - 02.2021
- Redesigned OneNote claims process documentation for life cycle of claim to improve clarity and usability
- Carried and managed consistently heavy claim inventory through exemplary organization and time management
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of repair process
- Identified suspicious claims and escalated issues to supervisor for further investigation and analysis
- Presented newly rolled out claims processes and ran meetings for team when supervisor was unavailable
Night Auditor/Guest Services Representative
Hilton Garden Inn
09.2018 - 11.2019
- Designed a step-by-step standard operating procedure for to guide others in completing the night audit process
- Responsible for running the front desk and acted as the face of the hotel overnight
- Trained new staff on hotel processes and procedures
- Generated daily reports and audits to monitor hotel performance for use by hotel management
- Collaborated with team members to handle guest needs from check-in through check-out
- Answered questions and resolved escalations to satisfy customers
Education
Bachelor of Arts (B.A.) - English Literature
University of South Florida
Tampa, FL, USA12.2018
Skills
- Microsoft Office
- Typing (80 WPM)
- Carrier coordination
- Loss documentation
- Settlement negotiation
- Loss and damage claim processing
- Policy investigations
- Accident scene investigations
- Standard operating process documentation
- Communication
- Critical thinking
- Decision-making
- Teamwork
- Task prioritization
- Presentations
- Microsoft Office Suite
- Adaptability
- Design
- Claims assessment
- Liability determination
- Coverage analysis
- Injury negotiation
- Record evaluation
- Conflict resolution
- Team training
- Performance monitoring
- Problem solving
- Deadline oriented
- Legal compliance
- Public speaking
- Team leadership
Timeline
Claims Generalist Intermediate- CURBI
Progressive Casualty Insurance
06.2025 - Current
Qualified Substitute
Progressive Casualty Insurance
01.2025 - 06.2025
Claims Generalist Intermediate- URBI
Progressive Casualty Insurance
02.2021 - Current
Claims General Associate
Progressive Casualty Insurance
09.2019 - 02.2021
Night Auditor/Guest Services Representative
Hilton Garden Inn
09.2018 - 11.2019
Bachelor of Arts (B.A.) - English Literature
University of South Florida