Ryland Moore
Brooklyn,United States
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Cover Whale
05.2023 - Current
- Drove $660K in annual cost savings — a 61% reduction in vendor spend — collaborating with Product and Finance to enhance vendor management and drive savings
- Identified and closed a compliance reporting gap by developing a Python-based solution and implementing a remediation workflow, driving a 36% improvement in customer compliance within two months.
- Built and led a team of five by developing new training materials and onboarding processes, resulting in an immediate 81% onboarding success rate in Q2 2025.
- Owned process improvements to enhance ELD connections and data-sharing alignment, reducing unconnected accounts by 57%, lowering barriers to compliance, and improving customer satisfaction while meeting operational KPIs.
Policy Administration Analyst
Ethos Technologies, Inc
08.2021 - 02.2023
- Delivered system solutions for Salesforce, Customer.io and Stripe, serving as escalation point across 3 departments, bolstered innate ability to diagnose issues and articulate solutions, while maintaining 98.6% success on KPIs
- Cultivated on-boarding program, training team of 5 which grew policy administration team by 1.5x. Enabling growth in quality of customer care and efficient client success, evolving my talent in orchestrating team success
- Partnered with Stripe to introduce self-pay portal to customers, built relationships across 4 departments to ensure success of product, enhancing company automation that reduced Salesforce case volume by 14% monthly
Care Team Coordinator
Apple, Inc
03.2018 - 08.2021
- Served as head of communications for team of seven physicians, providing meeting notes, calendar and schedule management for an average of 60 daily clients, aligning priorities to ensure maximum productivity and focus on patient care
- Received EHR super-user certification, uniting with implementation team at Athenahealth, selected for team of 4 out of 45 coordinators to be certified, displaying my comfort with new software and ability to grow within a team
- Elevated the client experience. As primary liaison for all clients, managing the live customer chat feature, a daily average of 50 inbound calls, and 2 support inboxes I delivered outstanding client navigation and satisfaction
Education
Bachelor of Science - Health Science & Business Administration
San Jose State University
San Jose, CA12.2017
Skills
- Microsoft Excel
- Communication strategies
- Workflow optimization
- Data analysis
- Salesforce solutions
Certification
Revenue Operations Certification - HubSpot
Timeline
Operations Manager
Cover Whale
05.2023 - Current
Policy Administration Analyst
Ethos Technologies, Inc
08.2021 - 02.2023
Care Team Coordinator
Apple, Inc
03.2018 - 08.2021
Bachelor of Science - Health Science & Business Administration
San Jose State University