Ryland Sanders
Keller
Summary
Dedicated Shift Manager with a strong focus on training, mentoring, and enhancing team performance. Proven ability in inventory control and workplace safety, driving high-quality service delivery and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Shift Manager
Arby's
Keller, TX
07.2025 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored new team members on customer service standards and operational procedures.
- Managed inventory levels, ensuring stock availability while minimizing waste.
- Resolved customer complaints promptly to enhance satisfaction and retention rates.
- Monitored health and safety compliance, ensuring adherence to regulations and company policies.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Exercised composure under pressure and in escalated customer service scenarios.
Crew Member
Arby's
Keller, TX
07.2024 - 07.2025
- Assisted in training new crew members on procedures and best practices.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Education
High School Diploma -
Home Schooled
325 Roy Ln, Keller Tx07-2025
Skills
- Cash handling
- Workplace safety
- Punctual and reliable
- Training and mentoring
- Customer service focus
- Delegating work
- Team development
- Inventory control
Timeline
Shift Manager
Arby's
07.2025 - Current
Crew Member
Arby's
07.2024 - 07.2025
High School Diploma -
Home Schooled