Ryland B. Yates
Sherman,Texas
Summary
Motivated college student and part-time employee backed by a strong sense of work ethic consisting of analytics, problem-solving skills, and interpersonal relations. Possesses proficient ability in sales, customer satisfaction, and multitasking. I'm a strong leader dedicated to the company's performance while maintaining an excellent relationship with my co-workers.
Overview
7
7
years of professional experience
Work History
Customer Sales and Service Expert
Planet Fitness
11.2021 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Boosted company sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention through exceptional service and follow-up communication regarding memberships.
- Developed strong relationships with members
Sales and Customer Service Associate
Academy Sports And Outdoors
04.2021 - 08.2021
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve daily and monthly targets and optimize workflow efficiency.
- Provided efficient service within sales and product advertisement
CONSTRUCTION APPRENTICE
Oakline Flooring
05.2020 - 09.2020
- Assisted in various construction tasks, including staining, painting, building a water feature, masonry, and transporting materials and soil to job sites.
CUSTOMER SERVICE / YOUTH COACH
GameOn Arena
11.2018 - Current
- Managed and cashiered concession stand and retail store
- Maintained the cleanliness of the indoor soccer arenas
- Trained new employees
- Held soccer training sessions for children 10 and under
- Coordinated and managed birthday parties.
CUSTOMER SERVICE, FOOD SERVER
Stubby's Cinnamon Rolls
01.2017 - 02.2018
- Fulfilled customer's orders
- Cashiered and transported money to secondary company location
- Prepped food for cooking.
Education
No Degree - Psychology, Business
Austin College
Sherman, TX05.2025
Aledo High School
Aledo, Texas05.2021
Skills
- Sales Techniques
- Time Management
- Customer Service
- Interpersonal Skills
- Critical Thinking
- Problem Solving
- Conflict Resolution
- Technical Support
Career Objective
Responsible and ambitious high school student athlete (3.83/4.0 GPA) with excellent work ethic, determination, team mentality, and leadership skills seeking a challenging part-time position in a reputable organization, to expand my knowledge and skills and contribute to the company's success.
Community Service
- Completed a 30-day workout challenge during the COVID quarantine
- Studied the psychological effects of the COVID quarantine through online resources
- Attended a 4-week leadership camp sponsored by the U.S. Marine Corps
- Learned multimedia and video editing during the COVID quarantine
- Served as a peer coach for a special education class
- Completed more than 20 hours of community service each semester following my first semester at Austin College
- Soccer Santa - Provided food, toys, and necessities to a local family in need at Christmas- 2017/2018/2019
- During the COVID quarantine, served as a peer counselor to other teens Mentored high school and middle school students in academics and soccer - 2017/2018/2019/2020
Timeline
Customer Sales and Service Expert
Planet Fitness
11.2021 - Current
Sales and Customer Service Associate
Academy Sports And Outdoors
04.2021 - 08.2021
CONSTRUCTION APPRENTICE
Oakline Flooring
05.2020 - 09.2020
CUSTOMER SERVICE / YOUTH COACH
GameOn Arena
11.2018 - Current
CUSTOMER SERVICE, FOOD SERVER
Stubby's Cinnamon Rolls
01.2017 - 02.2018
No Degree - Psychology, Business
Austin College
Aledo High School
Similar Profiles
Spencer PiangaSpencer Pianga
Shift Lead at Planet Fitness (EPIC Fitness Group)Shift Lead at Planet Fitness (EPIC Fitness Group)
Cody Nidlund EckCody Nidlund Eck
Master Trainer at Texas Family Fitness/Planet FitnessMaster Trainer at Texas Family Fitness/Planet Fitness
Valinda Clemons-ElderValinda Clemons-Elder
Shift Manager at Epic Fitness Group Planet FitnessShift Manager at Epic Fitness Group Planet Fitness
RACHELLE SCARBORRACHELLE SCARBOR
Concur Expense Administrator at Planet Fitness HQ- Corporate Clubs (Sunshine Fitness LLC)Concur Expense Administrator at Planet Fitness HQ- Corporate Clubs (Sunshine Fitness LLC)
Melisa HarrisMelisa Harris
Consultant at Choctaw Nation of OklahomaConsultant at Choctaw Nation of Oklahoma