Sergio Hidalgo
Fontana,CA
Summary
Motivated professional skilled in effective communication and customer engagement. Expertise in sales techniques and conflict resolution has driven successful outcomes in customer interactions, ensuring satisfaction and loyalty. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills.
Overview
11
11
years of professional experience
2013
2013
years of post-secondary education
Work History
Customer Sales and Service Expert
Team Ambitious LLC
Fontana
12.2018 - Current
- Engaged customers through active listening and effective communication techniques.
- Provided product information to enhance customer decision-making process.
- Resolved conflicts by addressing customer issues with empathy and professionalism.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Demonstrated product features and functionality to enhance customer understanding.
- Assisted customers in product selection and provided expert recommendations.
- Helped customers find specific products, answered questions, and offered product advice.
Construction Worker
Southern California Landscape Inc.
Rancho Cucamonga, California
08.2017 - 09.2018
- Collaborated with team members to complete landscape installations efficiently.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Coordinated with other workers onsite to ensure efficient completion of tasks.
- Provided assistance to supervisors when needed completing additional duties as assigned.
Sales Agent
LA Fitness
West Covina, California
06.2014 - 07.2017
- Assisted members with fitness program selections and membership options.
- Conducted tours of facilities to showcase amenities and services available.
- Continuously met sales goals via strategic prospecting.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Education
American Career College
Ontario, CASkills
- Active listening
- Product knowledge
- Sales techniques
- Effective communication
- Problem solving
- Multitasking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Sales and Service Expert
Team Ambitious LLC
12.2018 - Current
Construction Worker
Southern California Landscape Inc.
08.2017 - 09.2018
Sales Agent
LA Fitness
06.2014 - 07.2017
American Career College