Rylee Cooper
Muskegon,MI
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
The Northside Pub
Muskegon, MI
08.2024 - Current
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assisted with setting up banquet rooms for special events.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Balanced cash register at end of shift according to established procedures.
Line Cook
The Northside Pub
Muskegon, MI
05.2022 - 08.2024
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Performed basic knife skills such as dicing onions or slicing meats.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Communicated effectively with other staff members regarding orders and menu changes.
- Inspected equipment for cleanliness prior to use every shift.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Hostess
Bear Lake Tavern
North Muskegon, MI
05.2021 - 05.2022
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Assisted in preparing the restaurant for opening and closing shifts.
Education
High School Diploma -
North Muskegon High School
Muskegon, MI05-2024
Some College (No Degree) - Business Administration
Muskegon Community College
Muskegon, MISkills
- Multi-tasking
- Time Management
- Work Ethic
- Interpersonal Skills
- Customer Service
- Adaptability
- Teamwork
Affiliations
- College Athlete-softball
- Choir
- Future Teacher
- National Honor Society
- Environmental Club
- Interact Club
Accomplishments
- Muskegon Promise
- Academic All State
- 4 time academic award for GPA
- All Region First Basemen
- All District First Basemen
Certification
- CPR certified
- Red Cross Certified Babysitter
Languages
English
Professional
Spanish
Limited
References
Melissa Powell- Current Manager, 231-720-5890
Heidi Housemen- Friend and former softball coach, 231-740-2341
Jamie Sheffer-Friend, 231-672-0902
Timeline
Restaurant Hostess
The Northside Pub
08.2024 - Current
Line Cook
The Northside Pub
05.2022 - 08.2024
Hostess
Bear Lake Tavern
05.2021 - 05.2022
High School Diploma -
North Muskegon High School
Some College (No Degree) - Business Administration
Muskegon Community College
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