Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Sales & Marketing Assistant
Guaranteed Rate
Ocean City, NJ
09.2016 - 12.2022
Cultivated and expanded business partner relationships.
Managed multi-channel lead nurturing strategies to capture and retain potential customers.
Maintained CRM system and marketing automation tools to keep data up-to-date.
Organized and hosted networking events within CFPB RESPA Section 8 guidelines.
Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software, Encompass.
Advised clients on the post-closing process and answered all servicing questions in a timely manner.
Marketing Assistant
Mortgage Master
Walpole, MA
01.2015 - 09.2016
Collaborated with the Enterprise Legal Team for developing compliant templates for web-based marketing.
Onboarded, trained and mentored newly hired sales staff on all marketing platforms and social media.
Created and monitored all Loan Officers' business social media accounts to ensure they are compliant to industry regulations for monthly auditing.
Curated daily social media posts in the company's content library via Hearsay Social and adjusted marketing campaigns based off of engagement reports.
Contributed to growing employee morale and company culture by planning company events, awards and volunteer programs.
Business Manager/Event Coordinator
Baia Restaurant
Somers Point, NJ
05.2012 - 01.2014
Conducted interviews and processed onboarding for employees.
Addressed and resolved customer complaints in a timely fashion.
Assisted in processing payroll for over 100 employees.
Worked closely with the General Manager and Owner to coordinate events.
Education
Bachelor of Arts - Criminology
West Virginia University
Morgantown, WV
05.2013
Skills
Lead generation
Business development
Customer Relationship Management (CRM)
Resolution-oriented
Database Management
Customer service-focused
Multi-channel marketing experience
Event planning
Relationship building and management
Affiliations
Secretary, Real Estate Alliance for Charities (R.E.A.C.H.) for Ocean City, NJ (2018 - 2022)
Social Media Director, Women's Council of REALTORS, Greater Boston Chapter (2016 - 2017)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Sales & Marketing Assistant
Guaranteed Rate
09.2016 - 12.2022
Marketing Assistant
Mortgage Master
01.2015 - 09.2016
Business Manager/Event Coordinator
Baia Restaurant
05.2012 - 01.2014
Bachelor of Arts - Criminology
West Virginia University
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