Rylee Fields
Charleston,WV
Summary
Personable college student with strong background in retail management, ready to drive operational success. Known for fostering collaboration, adapting to change, and continuous improvement impacting team success. Skilled in optimizing processes, managing budgets, and leading teams to exceed targets.
Overview
5
5
years of professional experience
Work History
Retail Operations Manager
Ulta Beauty Inc.
11.2022 - 08.2024
- Collaborated closely with other managers to exchange best practices in management and drive continuous improvement across the organization.
- Drive an inclusive culture where every guests is educated about company credit programs
- Maintain effective schedules using UKG Pro WFM scheduler
- Manages task completion according to standard operating procedures.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Motivated team members towards achieving sale and conversion goals by communicating and celebrating accomplishments.
- Build a team that protects companies assets and deters external and internal theft by providing excellent customer service.
- Determined layout of store merchandise for visual appeal to consumers.
Sales Associate, Cashier, Task/Operational Member
Ulta Beauty
11.2020 - 11.2022
- Identified and communicated latest sales offerings while promoting loyalty programs
- Proactively assist over 50 customers per shift by providing merchandise, answering questions, processing mobile orders, and facilitating payments
- Assisting within product receiving, placement, and relocation throughout the store
- Warmly greeting new and returning guests to develop relationships resulting in customer loyalty
- Demonstrating Ulta beauty's philosophy while coaching new team members
Night Auditor, Front Desk Clerk
Hampton Inn
08.2022 - 11.2022
- Promoting the Hamptons products and services to build upon and create new Hampton honorary members
- Driving the sales of each room to obtain a full house and achieve sales goals
- Communicate with guests daily to request information and enroll visitors into Hamptons honorary point program
- Perform accurate accounting functions such as updating guest billing, preparing room charges, and applying vouchers to secure each guests folio
- Developing occupancy percentage, revenue per room, and average daily rate reports to share with management
- Demonstrating time management and multitasking skills by successfully operating the front desk while preparing breakfast for all visiting guests
Crew Member, Coffee Barista, Baker, Cashier
Little General Dunkin Donuts
01.2020 - 07.2020
- Memorized over 30 menu items to describe customized recommendations to guests
- Maintained and memorized standardized recipes while assembling guest orders
- Prioritized quality control and guest satisfaction within guest orders
- Meticulously handled POS system transactions to ensure seamless and accurate cash flow
- Trained new team members on operations policy and procedures
- Implemented effective sanitation procedures
- Maintained positive interactions and exceeded guest expectations
Education
Associate of Applied Science - Dental Hygiene
Bridgevalley Community And Technical College
South Charleston, WV05-2026
Associate of Applied Science - Management Technology, Hospitality Management
Mountwest Community And Technical College
Huntington, WV05-2022
Skills
- Technological Proficiencies: Powerpoint, Microsoft Word, Excel
- Accurately reconcile accounting records
- Efficiency in data entry and bookkeeping
- Providing exceptional customer service by anticipating needs of clientele
- Fluent in prospecting potential clientele to attain and strengthen sales goals
- Ability to promote product offerings to clientele audiences while highlighting and representing company image and success
Timeline
Retail Operations Manager
Ulta Beauty Inc.
11.2022 - 08.2024
Night Auditor, Front Desk Clerk
Hampton Inn
08.2022 - 11.2022
Sales Associate, Cashier, Task/Operational Member
Ulta Beauty
11.2020 - 11.2022
Crew Member, Coffee Barista, Baker, Cashier
Little General Dunkin Donuts
01.2020 - 07.2020
Associate of Applied Science - Dental Hygiene
Bridgevalley Community And Technical College
Associate of Applied Science - Management Technology, Hospitality Management
Mountwest Community And Technical College
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