Rylee Floyd
Oklahoma City
Summary
Detail-oriented professional with exemplary communication skills and diverse work experience, adept at delivering exceptional customer service and adapting to changing business needs. Reliable, empathetic and a team player with a propensity for problem solving and relationship building.
Overview
5
5
years of professional experience
Work History
Cruise Reservation Specialist
Costco Travel
Oklahoma City, OK
09.2025 - Current
- Managed customer reservations, ensuring accuracy and timely processing of bookings.
- Assisted clients in travel planning, providing tailored recommendations based on preferences.
- Utilized reservation systems to streamline booking processes and enhance user experience.
- Resolved customer inquiries and issues, delivering exceptional service to maintain satisfaction.
Speech-Language Pathologist Assistant
Chatterbox Speech Therapy
Tulsa, OK
07.2024 - 07.2025
- Implemented individualized treatment plans for clients with speech and language disorders.
- Collaborated with Speech-Language Pathologists to assess client progress and modify therapy strategies.
- Conducted therapy sessions using evidence-based practices to enhance communication skills in diverse populations.
- Documented client performance and participated in care team meetings to discuss progress and challenges.
Studio Assistant
Red Stiletto Photography
Norman, OK
10.2023 - 01.2024
- Provided exceptional customer service by promptly addressing concerns or requests from clients during their sessions.
- Coordinated studio schedules and equipment setup for photo shoots, ensuring smooth operations.
- Managed digital asset organization, ensuring timely access to images for editing and delivery.
- Provided administrative support, including scheduling appointments, answering phones, and managing email correspondence.
Biology Teacher
Northwest Classen High School (OKCPS)
Oklahoma City
07.2022 - 07.2023
- Developed engaging lesson plans that align with state standards to enhance student comprehension of biological concepts.
- Implemented diverse instructional strategies to accommodate varying learning styles and promote student participation.
- Managed and organized materials for five classes each day in order to maximize learning opportunities in diverse classroom settings.
Customer Service Representative & Floral Design Specialist
Garden Party Florist
Stillwater, OK
06.2021 - 07.2022
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Transported, delivered and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Resolved customer inquiries regarding floral arrangements and delivery options.
Education
B.S. - Communication Sciences & Disorders
Oklahoma State University
Stillwater, OK05-2021
Skills
- Customer service experience
- Attention to detail
- Conflict resolution
- Active listening skills
- Data entry
- IEP development & implementation
- Speech therapy support
- Classroom management
- Lesson planning
- Floral design
Timeline
Cruise Reservation Specialist
Costco Travel
09.2025 - Current
Speech-Language Pathologist Assistant
Chatterbox Speech Therapy
07.2024 - 07.2025
Studio Assistant
Red Stiletto Photography
10.2023 - 01.2024
Biology Teacher
Northwest Classen High School (OKCPS)
07.2022 - 07.2023
Customer Service Representative & Floral Design Specialist
Garden Party Florist
06.2021 - 07.2022
B.S. - Communication Sciences & Disorders
Oklahoma State University