Rylee Neal
Gilbert
Summary
Detail-oriented professional with a strong background in administrative functions, proficiency in Microsoft Office, and exceptional customer service skills. Recognized for a strong work ethic and commitment to excellence, consistently contributing to team success and achieving organizational objectives. Excellent communication, interpersonal, and organizational skills facilitate effective task completion in fast-paced environments. Adaptable and reliable, ready to embrace new challenges and drive impactful results for the team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registration/Scheduler
Honor Health Orthopedics
09.2025 - Current
- Facilitated patient engagement as primary contact, addressing phone calls and greeting visitors to ensure a positive experience.
- Facilitated departmental operations by managing scheduling, registration data entry, and patient chart organization.
- Fulfilled additional tasks as designated to align with overall departmental goals.
- Utilized word processing, spreadsheet, and various software applications to prepare comprehensive reports, invoices, financial statements, letters, case histories, and medical records.
Certified Patient Care Assistant (CNA) + Health Unit Secretary
Banner Health
08.2023 - 09.2025
- Conducted vital sign measurements and supported daily living activities for patients.
- Maintained clean, organized patient environments to enhance safety and hygiene.
- Collaborated with nurses and physicians in operating medical equipment and delivering patient care.
- Developed special connections with patients through empathy and relationship-building techniques.
- Gained diverse experience in med-surge, progressive care, intensive care, women's health, hospice, and chemotherapy infusions.
Shift Lead
Dutch Bros Coffee
01.2021 - 10.2024
- Engaged customers to educate on Dutch Bros menu and products while processing orders efficiently.
- Trained new hires on equipment usage, job responsibilities, and safety protocols.
- Managed store opening and closing procedures to uphold safety and security standards.
- Resolved customer complaints with professionalism and courtesy to enhance satisfaction.
- Assigned employee duties and workstations based on operational needs.
Education
Bachelors - Business Administration
Grand Canyon University
Arizona01-2026
Associates - Arts with Emphasis in Psychology
Chandler Gilbert Community College
Arizona01-2025
Skills
- Clear communication
- Steadiness during challenging circumstances
- Excel proficiency
- Skilled in Microsoft Word formatting and editing
- Proficient in Microsoft PowerPoint
- Organizational time strategies
- Effective organizational skills
- Proficient in handling multiple tasks
- Customer engagement
Accomplishments
- 4.0 GPA
- Honors College student at Chandler Gilbert Community College
Certification
- CPR
- Certified Nursing Assistant
Timeline
Registration/Scheduler
Honor Health Orthopedics
09.2025 - Current
Certified Patient Care Assistant (CNA) + Health Unit Secretary
Banner Health
08.2023 - 09.2025
Shift Lead
Dutch Bros Coffee
01.2021 - 10.2024
Bachelors - Business Administration
Grand Canyon University
Associates - Arts with Emphasis in Psychology
Chandler Gilbert Community College