Rylee O'Donnell
Server
Chattanooga,TN
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Old Gilman Grill
Chattanooga, TN
11.2024 - Current
- Provided exceptional customer service by anticipating guest needs and ensuring a positive dining experience.
- Collaborated with kitchen staff to coordinate timely food delivery and resolve any service issues.
- Managed multiple tables efficiently, demonstrating strong organizational and multitasking skills in fast-paced environment.
- Handled cash transactions accurately, balancing cash drawer at end of shifts to maintain financial integrity.
- Recommended menu items based on customer preferences, enhancing overall guest satisfaction through personalized service.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Restaurant Manager
River Drifters
Chattanooga, TN
05.2022 - 11.2024
- Managed daily restaurant operations, ensuring high standards of food quality and customer service.
- Developed and implemented staff training programs to enhance team efficiency and performance.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
- Coordinated scheduling for front-of-house and kitchen staff to maintain optimal service levels.
- Oversaw financial reporting, including budget management and cost control initiatives.
- Analyzed customer feedback to identify areas for improvement in service delivery and menu offerings.
- Led team meetings to foster communication, collaboration, and a positive work environment.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Server
River Drifters
Chattanooga, TN
05.2020 - 11.2024
- Provided exceptional customer service, ensuring a positive dining experience.
- Managed multiple tables efficiently during peak hours to maximize turnover.
- Trained new servers on menu items, service standards, and operational procedures.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Costuming
Walt Disney World Resort
Kissimmee, FL
01.2020 - 03.2020
- Maintained a clean and organized work environment, contributing to a positive atmosphere within the costuming department.
- Worked closely with costuming department staff to ensure proper care of costumes throughout the day.
- Ensured accuracy in costuming through thorough script analysis, identifying specific requirements for each character''s appearance based on context clues from dialogue or stage directions.
Sales Associate
Lytle Barn Boutique
Fort Oglethorpe, GA
07.2017 - 12.2018
- Assisted customers in selecting products and provided tailored recommendations based on individual needs.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise.
- Operated point-of-sale systems efficiently, processing transactions and handling customer inquiries effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Science - Criminal Justice
University of Tennessee At Chattanooga
Chattanooga, TN12-2025
Bachelor of Science - History
Chattanooga State Community College
Chattanooga, TN05-2023
High School Diploma -
Heritage High School
Ringgold, GA05-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Team collaboration
- Multitasking and organization
- Shift management
- Problem-solving
- Excellent communication
- Memory retention
Timeline
Server/Bartender
Old Gilman Grill
11.2024 - Current
Restaurant Manager
River Drifters
05.2022 - 11.2024
Server
River Drifters
05.2020 - 11.2024
Costuming
Walt Disney World Resort
01.2020 - 03.2020
Sales Associate
Lytle Barn Boutique
07.2017 - 12.2018
Bachelor of Science - Criminal Justice
University of Tennessee At Chattanooga
Bachelor of Science - History
Chattanooga State Community College
High School Diploma -
Heritage High School