Summary
Overview
Work History
Education
Skills
Timeline
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Rylee Ollendick

Chicago,IL

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.


Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.


Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Overview

4
4
years of professional experience

Work History

Sales Representative

Bemarketing
05.2023 - 08.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Sever Hostess

Vais Italian Restaurant
02.2023 - 06.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Promoted business loyalty by fostering positive customer relationships.

Delivery Driver

Rosatis
02.2021 - 07.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Fostered positive working relationships with regular customers.

Crew Member

Dunkin Donuts & Baskin Robbins
05.2019 - 03.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

Associate of Arts - Business Administration And Management

College of DuPage
Glen Ellyn, IL
05.2024

High School Diploma -

University of Saint Mary of The Lake Mundelein Seminary
Mundelein, IL
05.2021

Skills

  • Public Relations
  • Onsite Product Demonstrations
  • Customer Service and Assistance
  • Cash Register Operations
  • Product and Service Knowledge
  • SWOT Analysis
  • Prospecting Skills
  • Post-Sales Support
  • Upselling Strategies
  • Closing Procedures
  • Sales Problem-Solving
  • Retail Advertising

Timeline

Sales Representative

Bemarketing
05.2023 - 08.2023

Sever Hostess

Vais Italian Restaurant
02.2023 - 06.2023

Delivery Driver

Rosatis
02.2021 - 07.2022

Crew Member

Dunkin Donuts & Baskin Robbins
05.2019 - 03.2021

Associate of Arts - Business Administration And Management

College of DuPage

High School Diploma -

University of Saint Mary of The Lake Mundelein Seminary
Rylee Ollendick