Rylei Kautz
Phoenix,AZ
Summary
Dedicated customer service professional with 5 years of experience in delivering exceptional service. Expertise in conflict resolution and problem-solving, demonstrating a proven ability to multitask effectively in fast-paced environments while maintaining high accuracy and attention to detail. Committed to enhancing client satisfaction through prompt and friendly interactions.
Overview
6
6
years of professional experience
Work History
Fitness instructor & Supervisor
Lifetime
Tempe, AZ
08.2023 - Current
- Coordinate employee scheduling
- Help with consultations
- Assist customers in coordinating schedules around their availability
- Manage difficult customer interactions to reach mutually beneficial resolutions
- Market upcoming events to target audiences
- Engage with prospective clients
Cocktail server & Server
The Plank
Safford, AZ
09.2021 - 12.2022
- Offered attentive service, addressing diverse customer needs and concerns to maintain a high level of satisfaction
- Provided information on product knowledge to answer customer questions and make recommendations
- Built relations with reoccurring guests
- Adapt to changing circumstances with ease, ensuring smooth operations during peak periods or sudden shifts in customer needs
- Contributed to the preparation of garnishes and contributed to the upkeep of bar inventory
- Started training as a bartender
Cashier & Server
Venezia's
Tempe, AZ
12.2020 - 05.2021
- Provided information to help food and beverage selections
- Maintain dining ambiance with an enthusiastic attitude
- Ensure timely and efficient food and beverage service
- Navigated high-volume tasks and customer needs with precision, ensuring excellent service at all times
- Managing transactions, processing payments and using POS system efficiently
Hostess & Server
Sandbar & Grill
Chandler, AZ
08.2018 - 11.2020
- Warmly greeted incoming and departing guests
- Facilitate event promotion events
- Effectively manage the flow of guests into dining and bar areas
- Prepared garnishes for bar service and assisted with inventory control to ensure smooth operations
- Effectively manage and resolve escalated customer concerns
Education
Arizona State University
Tempe, AZ01.2025
Eastern Arizona College
Safford, AZ01.2022
High School Diploma -
Corona Del Sol
Chandler, AZ01.2021
Nursing Leadership and Management
Chamberlain University
Phoenix, AZSkills
- Proficient Sales and Service Skills
- Exceptional Interpersonal Skills
- Steadfast Reliability
- In-Depth Product Knowledge
- Self-Directed Work
- Collaborative Team Member
- optimistic contributor
- Responsible Beverage Handling
- Customer Conflict Resolution
- Knowledge of numerous spirits
Affiliations
- Own my own makeup services company
- Group workout classes at LifeTime
- Book worm
- Foodie
- Traveling
- Photography/ modeling
- Mentorship
References
References available upon request.
Timeline
Fitness instructor & Supervisor
Lifetime
08.2023 - Current
Cocktail server & Server
The Plank
09.2021 - 12.2022
Cashier & Server
Venezia's
12.2020 - 05.2021
Hostess & Server
Sandbar & Grill
08.2018 - 11.2020
Arizona State University
Eastern Arizona College
High School Diploma -
Corona Del Sol
Nursing Leadership and Management
Chamberlain University
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