Rylei Ottesen
Broomfield,CO
Summary
Talented professional with customer service and front desk experience. Skilled in managing high-volume customer inquires, data-entry, and administrative duties. Posseses excellent communication and organizational skills. Demonstrated ability to provide courteous and effeient service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Lead Front Desk Agent
Mountain View Pain Center
Broomfield, CO
03.2023 - Current
- Maintained confidentiality of patient information according to HIPAA regulations.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Greeted and checked-in patients, verified patient information, collected co-payments, scheduled appointments, and answered incoming calls.
Lead Wellness Coordinator
The Joint Chiropractic
Lakewood, CO
08.2022 - 03.2023
- Greeted and checked in patients, updating patient information in computer system.
- Protected patients by observing strict HIPAA guidelines.
Barista Trainer
Zoe Coffee and Kitchen
Pullman, WA
08.2021 - 07.2022
- Ensured compliance with local health regulations related to food preparation, storage, sanitation.
- Facilitated open dialogue between trainers and employees regarding job expectations, policies, and procedures.
Barista
Ziggi's Coffee
Henderson, CO
01.2020 - 08.2021
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
Front Range Community College
Westminster, CO05-2020
High School Diploma -
Prairie View High School
Henderson, CO05-2020
Washington State University
Pullman, WASkills
- Records Management
- HIPAA Compliance
- Proficient in Microsoft/Excel
- Telephone Etiquette
References
- Amanda F.
720-618-6511
manders82124@gmail.com
- Lacey O.
303-564-6434
colorfulgirl82@gmail.com
Timeline
Lead Front Desk Agent
Mountain View Pain Center
03.2023 - Current
Lead Wellness Coordinator
The Joint Chiropractic
08.2022 - 03.2023
Barista Trainer
Zoe Coffee and Kitchen
08.2021 - 07.2022
Barista
Ziggi's Coffee
01.2020 - 08.2021
Front Range Community College
High School Diploma -
Prairie View High School
Washington State University
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