Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANAIYA ARDIE

Webster

Summary

Server and team lead with 5 years of experience in the hospitality industry, excelling in leadership, customer service, and problem-solving. Proven track record in training staff, enhancing team performance, and resolving customer complaints to boost satisfaction and repeat business. Adept at managing high-volume shifts and optimizing operational efficiency, eager to bring skills to a dynamic team environment. Always excited to learn and conquer new skills Managed a team of servers and retail staff, ensuring high customer satisfaction and efficient operations. Trained new employees, improving team performance and reducing onboarding time. Handled customer complaints effectively, resulting in positive feedback and repeat business. Oversaw inventory management, minimizing stock discrepancies and optimizing supply levels. Provided exceptional service to dine-in and to-go customers, ensuring orders were accurate and timely. Managed high-volume shifts, enhancing customer satisfaction and operational efficiency. Collaborated with kitchen staff to streamline order processes, reducing wait times and improving service quality. Trained new staff on best practices, contributing to a cohesive and efficient team environment. Led team of servers, ensuring efficient service and customer satisfaction, boosting repeat business. Trained new staff, improving team performance and reducing onboarding time. Resolved customer complaints promptly, enhancing overall dining experience. Eager to apply proactive problem-solving skills in dynamic team settings.

Overview

7
7
years of professional experience
2024
2024
years of post-secondary education

Work History

Lead Front Desk Agent

Great Wolf Lodge
Webster
07.2024 - Current
  • Managed front desk operations and ensured smooth guest check-in and check-out processes.
  • Trained and mentored new front desk agents on customer service best practices.
  • Coordinated with housekeeping to maintain room availability and cleanliness standards.
  • Handled billing inquiries and processed transactions efficiently at the front desk.
  • Assisted guests with inquiries, reservations, and special requests to enhance their experience.
  • Resolved customer complaints in a professional manner.
  • Oversaw staff schedules and delegated tasks to optimize front desk workflow.

Server/team lead

Chilis
Huntsville
04.2022 - 04.2024
  • Managed a team of servers and retail staff, ensuring high customer satisfaction and efficient operations.
  • Trained new employees, improving team performance and reducing onboarding time.
  • Handled customer complaints effectively, resulting in positive feedback and repeat business.
  • Oversaw inventory management, minimizing stock discrepancies and optimizing supply levels.
  • Provided exceptional service to dine-in and to-go customers, ensuring orders were accurate and timely.
  • Managed high-volume shifts, enhancing customer satisfaction and operational efficiency.
  • Collaborated with kitchen staff to streamline order processes, reducing wait times and improving service quality.
  • Trained new staff on best practices, contributing to a cohesive and efficient team environment.
  • Led team of servers, ensuring efficient service and customer satisfaction, boosting repeat business.
  • Trained new staff, improving team performance and reducing onboarding time.
  • Resolved customer complaints promptly, enhancing overall dining experience.
  • Eager to apply proactive problem-solving skills in dynamic team settings.

Bay Host

Top golf
Spring
01.2024 - 03.2024
  • Greeted guests and ensured a welcoming atmosphere in the bay area.
  • Maintained cleanliness and organization of golf bays and surrounding areas.
  • Assisted guests with equipment setup and provided instructions for gameplay.

Server/togo

Toasted
Huntsville
03.2021 - 01.2022

Server/ retail supervisor

Cracker barrel
Pearland
07.2019 - 11.2020

Education

Associates -

Sam Houston State University
Huntsville, United States

Skills

  • Leadership
  • Time management
  • Customer service
  • Problem-solving
  • Teamwork
  • Communication
  • Inventory management
  • Guest relations
  • Staff training
  • Team leadership
  • Effective communication
  • Room assignment
  • Cross-department coordination
  • Complaint handling
  • Administrative tasks
  • Check-in and Check-out procedures
  • Marketing promotions
  • Maintaining confidentiality
  • File management
  • Oral and written communications
  • Safety and security procedures
  • Microsoft office
  • Hospitality best practices
  • Credit and cash payments
  • POS systems
  • Office management
  • Team oversight

Timeline

Lead Front Desk Agent

Great Wolf Lodge
07.2024 - Current

Bay Host

Top golf
01.2024 - 03.2024

Server/team lead

Chilis
04.2022 - 04.2024

Server/togo

Toasted
03.2021 - 01.2022

Server/ retail supervisor

Cracker barrel
07.2019 - 11.2020

Associates -

Sam Houston State University
ANAIYA ARDIE