Ryleigh Dever
Ketchikan
Summary
Enrollment clerk with knowledge in document management and problem resolution. Skilled in maintaining confidentiality while streamlining office processes, contributing to improved communication among team members and clients. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information and supporting administrative functions with reliability.
Overview
5
5
years of professional experience
Work History
Enrollment Clerk
Ketchikan Indian Commuity
Ketchikan, AK
06.2025 - Current
- Processed incoming documentation and maintained accurate records for efficient data management.
- Assisted in organizing files and ensuring compliance with organizational standards.
- Utilized office software to create reports and streamline communication among team members.
- Provided front desk support, greeting visitors and directing inquiries to appropriate departments.
- Implemented filing system improvements, increasing accessibility of documents for staff use.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Optimized office space usage, arranging workstations to maximize productivity.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Assisted with onboarding of new employees.
Veterinary Technician
Island to Island Veterinary Clinic
Ketchikan, AK
05.2021 - 05.2025
- Administered vaccinations and medications following established protocols to ensure patient health and safety.
- Assisted veterinarians during examinations and surgical procedures, enhancing workflow efficiency.
- Monitored animal vital signs pre- and post-surgery, ensuring optimal recovery conditions.
- Educated pet owners on post-treatment care and preventive health measures to improve compliance.
- Maintained accurate medical records using veterinary software, facilitating better patient management.
- Trained new staff in clinic protocols and patient handling techniques, improving team performance.
- Implemented inventory control measures to maintain adequate stock of medical supplies and equipment.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Enhanced clinic reputation through exceptional customer service and care for animals.
- Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
- Collaborated with veterinary team to update treatment protocols, leading to more effective care strategies.
- Facilitated stress-free visits for pets and owners with calm and patient demeanor.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Assisted veterinarians with radiographs and ultrasounds.
- Obtained patient history from owners and performed physical examinations.
Education
High School Diploma -
Ketchikan High School
Ketchikan, AKSkills
- Telephone etiquette
- Verbal and writing communication
- Confidentiality
- Multitasking Abilities
- Attention to detail
- Records maintenance
- Scheduling
- Administrative support
- Document management
- Database management
- Correspondence writing
- Problem resolution
- Follow-up skills
Timeline
Enrollment Clerk
Ketchikan Indian Commuity
06.2025 - Current
Veterinary Technician
Island to Island Veterinary Clinic
05.2021 - 05.2025
High School Diploma -
Ketchikan High School