Ryleigh Hannah
Belpre,Ohio
Summary
Professional with experience in administrative roles, specializing in front-desk operations and customer service. Skilled in managing appointments, handling inquiries, and maintaining accurate records. Strong focus on achieving results, adaptable to changing needs, and reliable in high-pressure environments. Excellent communication and organizational skills, ensuring efficient and positive interactions with clients and colleagues.
Overview
6
6
years of professional experience
Work History
Registration Receptionist
Marietta Memorial Hospital
12.2022 - Current
- Created a welcoming atmosphere for incoming patients by maintaining cleanliness throughout front desk spaces.
- Provided comprehensive training to new reception staff members.
- Maintained accurate patient records.
- Conducted follow-up calls.
- Managed high call volume while maintaining a courteous demeanor, addressing inquiries regarding appointments, and general information.
- Operated multi-line telephone system to answer and direct calls.
- Collected and distributed messages to team members and managers.
- Welcomed patients with friendly greeting, answered general questions, directed to specific offices.
- Collaborated with other healthcare professionals to provide care for patients.
- Reduced wait times by effectively prioritizing tasks and managing daily workload.
- Ensured patient confidentiality by strictly adhering to HIPAA guidelines during all interactions with personal information.
- Organized, maintained and updated information in computer databases.
- Scheduled office meetings and patient appointments.
Sales Associate
Bath and Body Works
10.2019 - Current
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
- Stocked merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays.
Store Manager
Sugar Maple Boutique
02.2019 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Interacted well with customers to build connections.
- Reported issues to higher management with great detail.
Education
Bachelor of Science - Psychology
Ohio University
Athens, OH12-2025
Associate of Applied Science - Business Management Technology
Washington State Community College
Marietta, OH12-2022
High School Diploma -
Belpre High School
Belpre, OH05-2020
Skills
- Strong organization
- Patient confidentiality
- Patient registration
- Work prioritization
- Customer service
- Time management
- Problem-solving
- Punctual and reliable
- Organizational skills
- Microsoft office
- Courteous and professional
- Scheduling and calendar management
Timeline
Registration Receptionist
Marietta Memorial Hospital
12.2022 - Current
Sales Associate
Bath and Body Works
10.2019 - Current
Store Manager
Sugar Maple Boutique
02.2019 - 07.2024
Bachelor of Science - Psychology
Ohio University
Associate of Applied Science - Business Management Technology
Washington State Community College
High School Diploma -
Belpre High School
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