Monshae Jones
Indianapolis,IN
Summary
Dynamic professional with a proven track record at Riley Outpatient Center, excelling in customer service and computer proficiency. Leveraged strong organization and problem-solving skills to enhance patient experience and streamline registration processes. Achieved high satisfaction ratings by prioritizing patient confidentiality and healthcare industry understanding, showcasing a commitment to excellence and attention to detail.
Overview
11
11
years of professional experience
Work History
Registration Receptionist
Riley Outpatient Center
03.2024 - Current
- Enhanced patient experience by efficiently managing registration processes and providing exceptional customer service.
- Created a welcoming atmosphere for incoming patients by maintaining cleanliness throughout the waiting area and front desk spaces.
- Developed rapport with returning patients through consistent delivery of friendly service during each interaction.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Ensured patient confidentiality by strictly adhering to HIPAA guidelines during all interactions with patients'' personal information.
- Collaborated with healthcare professionals to provide seamless coordination of care for patients.
- Assisted patients with special needs or language barriers, promoting inclusivity and accessibility within the clinic setting.
Shipt Shopper
Shipt
12.2023 - 03.2024
- Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
- Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
- Improved communication with customers through consistent updates regarding their order status.
- Demonstrated attention to detail when selecting products, resulting in fewer returns and higher customer satisfaction.
- Maintained a high rating as a Shipt Shopper by consistently meeting or exceeding customer expectations.
- Handled multiple orders simultaneously while maintaining accuracy and adhering to strict deadlines.
- Utilized smartphone technology effectively to manage orders, communicate with customers, and navigate delivery routes efficiently.
- Assisted new Shipt Shoppers, offering guidance and support as they learned the ropes of the role.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Loaded and unloaded orders at customer's homes or locations.
- Picked and packed order items.
- Safely and securely loaded items to prevent damage during transport.
- Enhanced customer satisfaction by efficiently fulfilling and delivering grocery orders on time.
Car Rental Agent
Avis Budget Group
07.2021 - 12.2023
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Trained new employees on company policies, software usage, sales techniques, and customer service best practices.
- Maintained clean and inviting office spaces, contributing to a professional image for the company.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Ensured accurate billing processes by reviewing contracts thoroughly prior to finalizing transactions.
- Streamlined the rental process with efficient use of car rental software programs and tools.
- Continuously met or exceeded sales targets through effective communication and relationship building with clients.
Office Manager
Coleman And Hick Funeral Home
08.2013 - 06.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Supported funeral director with all facets of funeral service coordination.
- Greeted funeral guests and coordinated seating.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Set up flowers, opened and closed caskets and acted as pallbearer.
- Provided personal assistance, emotional support and personal care to clients.
- Provided administrative support to funeral home staff.
- Arranged floral tributes and lights around caskets in visitation rooms and chapels.
- Used [Software] and [Software] to create and print tribute cards, guest books and prayer cards.
- Met with over families to plan funerals by discussing service options and needs.
- Collaborated with colleagues on continuous improvement initiatives aimed at elevating client experience levels throughout every interaction point along their journey through our organization.
- Assisted families in making informed decisions by presenting various options for funeral services and products.
- Coordinated special requests from family members, such as military honors or fraternal organization involvement during funeral services.
- Promoted a safe environment for guests during services by adhering to cleanliness standards and maintaining vigilance over potential hazards or issues.
- Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
- Processed death certificate and other required paperwork.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
Education
No Degree - Nursing
Purdue University - North Central
Westville, IN05.2017
No Degree - Medical Assisting
Ivy Tech Community College of Indiana
Michigan City, IN05.2017
High School Diploma -
Michigan City High School
Michigan City, IN06.2013
Skills
Customer Service
Strong Organization
Patient confidentiality
Healthcare industry understanding
Patient Registration
Insurance Verification
Problem-Solving
Attention to Detail
Computer Proficiency
Greeting and Seating Clients
Documentation
Records Management
Information Gathering
Timeline
Registration Receptionist
Riley Outpatient Center
03.2024 - Current
Shipt Shopper
Shipt
12.2023 - 03.2024
Car Rental Agent
Avis Budget Group
07.2021 - 12.2023
Office Manager
Coleman And Hick Funeral Home
08.2013 - 06.2021
No Degree - Nursing
Purdue University - North Central
No Degree - Medical Assisting
Ivy Tech Community College of Indiana
High School Diploma -
Michigan City High School
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