Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rokiara Ward

Cleveland,MS

Summary

Proven track record in enhancing patient and customer experiences at Delta Health Center through expert appointment scheduling and exceptional customer service. Demonstrated ability to streamline processes, resulting in increased efficiency and satisfaction. Skilled in data entry and work prioritization, with a commitment to maintaining high accuracy and confidentiality in document management. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

5
5
years of professional experience

Work History

Registration Receptionist

Delta Health Center
07.2023 - Current
  • Enhanced patient experience by efficiently managing registration processes and providing exceptional customer service.
  • Streamlined the appointment scheduling system for increased patient satisfaction and improved workflow.
  • Reduced wait times by effectively prioritizing tasks and managing daily workload.
  • Organized paperwork flow within the department, reducing clutter and increasing efficiency in file management systems.
  • Created a welcoming atmosphere for incoming patients by maintaining cleanliness throughout the waiting area and front desk spaces.
  • Managed high call volume while maintaining a courteous demeanor, addressing inquiries regarding appointments, billing, and general information.

Sales Associate

Haire Drug Center
07.2022 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Registrar

Bolivar Medical Center
11.2021 - 07.2022
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Updated computer system with latest information to keep records current and accurate.
  • Developed and implemented registration policies, procedures and timelines for smooth administration processes.
  • Maintained positive relationships with faculty members to facilitate seamless coordination on course offerings, schedules, and other academic matters impacting students'' experiences.

Sales Associate

It's Fashion Metro
11.2019 - 11.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Associate of Applied Science - Nursing Assistance

Mississippi Delta Community College
Moorhead, MS
05.2023

No Degree - Cosmetology Education

Coahoma Community College
Clarksdale, MS
05.2019

High School Diploma -

Eastside High School
Cleveland MS
05.2016

Skills

  • Appointment Scheduling
  • Work Prioritization
  • Billing Procedures
  • Insurance Verification
  • Data entry proficiency
  • Document Management
  • Healthcare industry understanding
  • Medical Coding Basics
  • Call Management
  • Administrative Support
  • Customer Service

Timeline

Registration Receptionist

Delta Health Center
07.2023 - Current

Sales Associate

Haire Drug Center
07.2022 - 12.2023

Registrar

Bolivar Medical Center
11.2021 - 07.2022

Sales Associate

It's Fashion Metro
11.2019 - 11.2021

Associate of Applied Science - Nursing Assistance

Mississippi Delta Community College

No Degree - Cosmetology Education

Coahoma Community College

High School Diploma -

Eastside High School

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