Heather Fitz
WellSpan Chambersburg Hospital
Greencastle,PA
18
years of professional experience
Dedicated professional with extensive experience in patient registration and administrative support. Known for excellent communication and collaboration skills, contributing to team performance and patient satisfaction. Ready to implement effective solutions that enhance operational efficiency.
Work History
Registration Receptionist
18 Years 1 Month- Manage patient registrations efficiently, ensuring accurate data entry and compliance with privacy regulations.
- Coordinate scheduling of appointments, optimizing workflow and reducing wait times for patients.
- Train new staff on registration processes and hospital protocols, improving team performance and accuracy.
- Contribute to overall facility improvement efforts by actively participating in staff meetings and offering insight on procedural enhancements.
- Collect payments, process transactions and update relevant records.
- Increase accuracy in medical record documentation through diligent attention to detail and thorough data entry practices.
- Enhance patient experience by efficiently managing registration processes and providing exceptional customer service.
- Develop rapport with returning patients through consistent delivery of friendly service during each interaction.
- Organize paperwork flow within the department, reducing clutter and increasing efficiency in file management systems.
- Anticipate potential appointment conflicts; proactively reschedule as needed to minimize disruptions in patient care schedules.
- Collaborate with healthcare professionals to provide seamless coordination of care for patients.
- Monitor inventory levels of office supplies; promptly reorder necessary items to maintain adequate stock levels.
- Create a welcoming atmosphere for incoming patients by maintaining cleanliness throughout the waiting area and front desk spaces.
- Assist patients with special needs or language barriers, promoting inclusivity and accessibility within the clinic setting.
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Bachelor of Science - Business Administration
- Relevant Coursework: Advertising & Promotion
- Relevant Coursework: Marketing Research & Consumer Behavior
Skills
Patient registration
Insurance verification
Data entry proficiency
Appointment scheduling
Patient confidentiality
Medical terminology
Computer proficiency
Strong organization
Multitasking
Teamwork and collaboration
Excellent communication
Courteous and professional
Timeline
Registration Receptionist
WellSpan Chambersburg Hospital
07.2008 - CurrentRead More
Millersville University of Pennsylvania
Bachelor of Science from Business Administration
Read More