Sofia Plantz
Genoa,OH
Summary
Reliable registration receptionist with over 20 years in healthcare administration. Expertise in managing high call volumes and ensuring accurate patient registration while prioritizing time management and operational efficiency to support a positive patient experience.
Overview
22
22
years of professional experience
Work History
Registration Receptionist
ProMedica
Maumee, OH
02.2005 - Current
- Coordinated front desk operations, enhancing patient experience through effective communication and problem-solving.
- Implemented scheduling systems to optimize appointment workflows, reducing waiting times for patients.
- Ordered linen for the whole office.
- Managed patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Created a welcoming atmosphere for incoming patients by maintaining cleanliness throughout the waiting area and front desk spaces.
- Assisted patients with special needs or language barriers, promoting inclusivity and accessibility within the clinic setting.
- Ensured patient confidentiality by strictly adhering to HIPAA guidelines during all interactions with patients'' personal information.
- Managed high call volume while maintaining a courteous demeanor, addressing inquiries regarding appointments, billing, and general information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected copay payments and any balances on the account.
- Call for any special specimen pick up and Fed Ex pick ups
- Scheduled office lunches with drug reps.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Make folders for new ob patients.
- Make bags for c- section patients
Education
High School Diploma -
Woodmore High School
Elmore, OH05.1996
Some College (No Degree) - Food Management
Owens Community College
Perrysburg, OHSkills
- Strong organization
- Patient confidentiality
- Patient registration
- Insurance verification
- Data entry proficiency
- Work prioritization
- Information gathering
- Teamwork
- Customer service
- Time management
- Payment Posting
- Punctual and reliable
- Multitasking
- Multitasking
- Reliability
- Patient experience enhancement
- Reliable and punctual
- Telecommunication management
- Payment processing
Timeline
Registration Receptionist
ProMedica
02.2005 - Current
Some College (No Degree) - Food Management
Owens Community College
High School Diploma -
Woodmore High School