Christy Johnson
MORGANTOWN,WV
Summary
Detail-oriented Registration Receptionist experienced in appointment scheduling and patient data management. Enhanced patient satisfaction through effective communication and precise record-keeping. Streamlined registration processes while ensuring patient confidentiality and fostering teamwork to improve overall patient experiences.
Overview
19
19
years of professional experience
Work History
Registration Receptionist
Mon Health Medical Center
03.2026 - Current
- Managed patient check-in processes, verifying information for accuracy and efficiency.
- Coordinated appointment scheduling, optimizing staff resources and minimizing wait times.
- Assisted with insurance verification, ensuring compliance with organizational standards.
- Greeted patients and visitors, ensuring a welcoming environment and addressing inquiries promptly.
- Maintained organized records, facilitating easy access to patient data for clinical staff.
- Utilized electronic health record systems for accurate data entry and retrieval of patient information.
- Organized paperwork flow within the department, reducing clutter and increasing efficiency in file management systems.
Patient Access Representative
WVU Medicine
01.2023 - 08.2025
- Facilitated effective communication between patients, providers, and insurance companies to streamline access to services.
- Managed patient registration process, ensuring accurate data entry and compliance with healthcare regulations.
- Assisted in resolving patient inquiries and concerns, enhancing overall patient satisfaction and experience.
- Trained new staff on hospital policies, procedures, and system navigation to improve team efficiency.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Utility Worker A
Viatris
10.2007 - 08.2022
- Operated and maintained equipment for efficient utility operations.
- Assisted in routine inspections to ensure compliance with safety regulations.
- Collaborated with team members to optimize workflow and reduce downtime.
- Monitored inventory levels and coordinated supplies for operational needs.
- Trained new employees on safety protocols and operational procedures.
- Implemented process improvements to enhance service delivery efficiency.
- Kept work area clean, neat, and well-stocked to maximize productivity.
Education
Associate of Arts - Medical Office Adminstration
WVJC
Morgantown, WV08-2023
Skills
- Patient registration
- Insurance verification
- Data entry proficiency
- Appointment scheduling
- Billing procedures
- Document management
- Medical terminology
- Healthcare industry
- Strong organization
- Work prioritization
- Information gathering
- Record keeping techniques
- Patient data management
- Patient confidentiality
- Multitasking
Timeline
Registration Receptionist
Mon Health Medical Center
03.2026 - Current
Patient Access Representative
WVU Medicine
01.2023 - 08.2025
Utility Worker A
Viatris
10.2007 - 08.2022
Associate of Arts - Medical Office Adminstration
WVJC