Amanda Shilling
ravena,NY
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
11
11
years of professional experience
Work History
Registration Receptionist
147 hoosick street
Troy, New York
10.2026 - Current
- Greeted patients at 147 Hoosick Street front desk with professional courtesy.
- Registered patients using intake forms, insurance cards, and identification.
- Verified demographic and coverage information for hospital records.
- Answered phone calls and scheduled patient appointments accurately.
- Collected signatures on consent forms and privacy notices.
- Updated electronic medical records with contact and registration details.
- Maintained patient confidentiality in accordance with HIPAA regulations.
Medical Technician
Ghent Assisted Living
Ghent, New York
02.2026 - 02.2026
- Monitored resident vital signs, ensuring timely interventions at Ghent Assisted Living
- Administered medications following care plans and nurse instructions
- Responded promptly to resident call lights, delivering calm and supportive assistance
- Recorded and updated resident observations in medical charts and care logs to maintain accurate health records
Patient Care Coordinator
Schweiger Dermatology Group LLC
Altamont, New York
02.2024 - 07.2024
- Verified patient insurance details and eligibility before visits.
- Scheduled dermatology appointments and managed provider calendars for Schweiger Dermatology Group patients.
- Updated electronic health records with patient demographics and visit notes.
Customer Care Service Representative
Maximus Call Center
Albany, New York
05.2023 - 09.2023
- Handled inbound customer calls at Maximus Call Center with professionalism.
- Resolved service questions through clear guidance and active listening.
- Verified customer information using company systems and account records.
- Documented call details and case notes in CRM systems.
Certified Nursing Assistant
Green Meadows Nursing Home
Catskill, New York
02.2021 - 07.2022
- Responded promptly to resident call lights and daily care needs.
- Repositioned residents to promote comfort and prevent pressure injuries.
- Supported safe transfers using gait belts and mobility aids.
- Maintained clean, sanitary resident rooms and common care areas.
Certified Nursing Assistant
Teresian House
Albany, New York
01.2016 - 06.2016
- Assisted Teresian House residents with bathing, dressing, and personal hygiene to enhance their comfort and dignity.
- Repositioned residents to improve comfort and help prevent pressure injuries.
- Supported safe transfers using gait belts and mobility aids.
- Documented care activities in Teresian House resident records to ensure accurate tracking of resident needs and care protocols.
Education
CNA - CNA
EOC
Albany, NY01-2016
High School Diploma -
RCS High School
Ravena, NY06-2012
Medical Assistant - Medical Assistant
Mildred Elley
Albany, NY11-2026
Skills
- Patient registration
- Appointment scheduling
- Insurance verification
- Electronic health records
- Patient communication
- Front desk operations
- HIPAA compliance
- Patient care
- Vital signs
- Medical terminology
Timeline
Registration Receptionist
147 hoosick street
10.2026 - Current
Medical Technician
Ghent Assisted Living
02.2026 - 02.2026
Patient Care Coordinator
Schweiger Dermatology Group LLC
02.2024 - 07.2024
Customer Care Service Representative
Maximus Call Center
05.2023 - 09.2023
Certified Nursing Assistant
Green Meadows Nursing Home
02.2021 - 07.2022
Certified Nursing Assistant
Teresian House
01.2016 - 06.2016
CNA - CNA
EOC
High School Diploma -
RCS High School
Medical Assistant - Medical Assistant
Mildred Elley