Ryleigh Ipsen
Little Suamico,WI
Summary
Dynamic leader with proven expertise in staff development and strategic thinking, honed at Dunkin' Donuts. Excelled in fostering team collaboration, enhancing customer satisfaction, and driving sales through innovative problem-solving and efficient conflict resolution. Skilled in OSHA compliance and sales reporting, I elevate team performance and operational efficiency, ensuring a positive impact on bottom lines.
Overview
9
9
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
Howard, WI
06.2021 - Current
- Supervised cleaning of dining areas, restrooms, kitchen equipment, and floors to maintain a safe and sanitary environment for customers and staff alike.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Created plans to propose solutions to problems related to efficiency, costs, or profits.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled emergency situations with composure and in accordance with company guidelines.
- Fostered a team-oriented environment to increase morale and productivity.
- Assessed reports and adjusted workflows to realign with targets.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
Counselor-in-Training
Lake Forest Parks and Recreation
Lake Forest, IL
05.2016 - 08.2016
- Supervised groups of children during recreational activities.
- Maintained detailed records of camper progress and incidents, ensuring transparent communication with parents.
- Provided emotional support and guidance to campers, fostering personal development and well-being.
- Collaborated with other counselors to create fun learning experiences for campers.
- Monitored swimming areas to ensure that safety protocols were being followed by all swimmers.
- Educated children about nature conservation and outdoor living skills such as building shelters or starting fires safely.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Performed regular maintenance tasks around the campsite, including cleaning cabins and bathrooms.
- Provided first aid when needed in accordance with established procedures.
Education
Psychology
University of Wisconsin, Green Bay
Green Bay, WI05-2026
Skills
- Flexible schedule
- Staff development
- Team collaboration and leadership
- Daily briefing facilitation
- Strategic thinking
- Shift checklists
- OSHA regulations compliance
- Sales and upselling
- Team leadership
- Conflict resolution
- Creative problem solving
- Training assistance
- Staff supervision
- Cash handling
- Sales reporting
Timeline
Shift Leader
Dunkin' Donuts
06.2021 - Current
Counselor-in-Training
Lake Forest Parks and Recreation
05.2016 - 08.2016
Psychology
University of Wisconsin, Green Bay
Similar Profiles
Richard AbainciaRichard Abaincia
Shift Manager at Golden Donuts Incorporated/ Dunkin DonutsShift Manager at Golden Donuts Incorporated/ Dunkin Donuts
Byron JoaquinByron Joaquin
Closing Shift Leader at Dunkin' Donuts | Baskin RobbinsClosing Shift Leader at Dunkin' Donuts | Baskin Robbins
Nurul Syafiqah Bte Muhammad RiduanNurul Syafiqah Bte Muhammad Riduan
Food and Beverage Associate at Dunkin' DonutsFood and Beverage Associate at Dunkin' Donuts