Overview
Work History
Education
Skills
Timeline
Generic
Ryleigh Sims

Ryleigh Sims

Escondido,CA

Overview

4
4
years of professional experience

Work History

Caregiver

Mountain Shadows Support Group
09.2023 - Current
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.

Office Admin

Attica Green Solutions
04.2023 - 08.2023
  • Assisted with calls and made appointments for estimates for attic insulation
  • Problem solved customer issues
  • Managed inventory and helped the crew start their day with the right supplies
  • Assisted the CEO's with office tasks as needed.

Associate IS support

Providence Medical Center
- 04.2023
  • Assisted in creating tickets on behalf of Clinical Engineering
  • Assisted in QA analysis for calls and tickets
  • Participated in a panel to help work life balance
  • Able to document issues with Clinical equipment
  • Escalated issues as needed with urgency and accuracy.

Associate IS support

Robert Half (contract)
08.2022 - 01.2023
  • Assisted in creating tickets on behalf of Clinical Engineering
  • Helped form new processes for employees and caregivers
  • Helped create a work-life balance for employees and caregivers.

Network Technician

Lendmark Financial Service (Contract)
04.2022 - 05.2022
  • Configured router devices to specifications per customer need
  • Troubleshoot router and pots line replacements via phone and email
  • Managed inventory and processed RMA's and returns.

Shipping Specialist

North Coast Med (Contract)
03.2022 - 04.2022
  • Assists with Retrieving and preparing orders to meet customers' needs
  • Assist with prepping inventory for shipment.

Advanced Technical Support/Engineer

Sutherland
10.2020 - 02.2022
  • Delivered technical support to 1,000+ enterprise users on systems, network, and email filtering needs
  • Handled calls and managed Salesforce ticket requests to troubleshoot cyber security and attack mitigation incidents
  • Recommended software and security solutions and troubleshot proof-point servers for bugs and vulnerabilities
  • Handled priority issues and outages and escalated issues to the proper teams
  • Handled cyber security and attack mitigation incidents
  • Monitored clusters for suspicious events and prevented attacks
  • Supported end-users with Level I Office 365 support, including troubleshooting application and email issues.

Customer Service Representative

NexRep
12.2019 - 10.2020
  • Delivered information, resources, and customer support for prospective university students via phone, email, and in-person exchanges; collaborated with prospective students to create plans to achieve goals
  • Entered and maintained student data in the internal system, streamlining operations and ensuring oversight of all confidential information with ZERO errors.

Education

Bachelor of Science, Cybersecurity -

Southern New Hampshire University
04.2021

Skills

  • Remote Office Availability
  • Flexible and Adaptable
  • Fluent in English
  • Teamwork and Collaboration
  • Relationship Building
  • Active Listening
  • Calm Under Pressure
  • PPE use
  • Google Drive
  • Research
  • Quality Assurance
  • Problem-Solving
  • Time Management
  • Analytical Thinking
  • Microsoft Office Software Proficiency
  • Organizational Skills

Timeline

Caregiver

Mountain Shadows Support Group
09.2023 - Current

Office Admin

Attica Green Solutions
04.2023 - 08.2023

Associate IS support

Robert Half (contract)
08.2022 - 01.2023

Network Technician

Lendmark Financial Service (Contract)
04.2022 - 05.2022

Shipping Specialist

North Coast Med (Contract)
03.2022 - 04.2022

Advanced Technical Support/Engineer

Sutherland
10.2020 - 02.2022

Customer Service Representative

NexRep
12.2019 - 10.2020

Bachelor of Science, Cybersecurity -

Southern New Hampshire University

Associate IS support

Providence Medical Center
- 04.2023

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Ryleigh Sims