Ryleigh Vicks
Ephrata
Summary
Dedicated customer service associate with proven conflict resolution skills and in-depth product knowledge, committed to enhancing customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Dosie Dough
02.2024 - Current
- Provided exceptional customer support through effective communication and problem-solving skills.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Assisted in training new associates on company policies and customer service best practices.
- Managed inventory levels, ensuring product availability for customer needs.
- Processed transactions accurately, maintaining a high level of attention to detail.
- Collaborated with team members to streamline operational processes and improve service delivery.
- Developed and implemented strategies to address recurring customer issues effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
Ephrata High School
Ephrata, PA06-2026
Skills
- Customer support and relationship management
- In-depth product knowledge
- Conflict resolution skills
- Hospitality support skills
- Confident decision-making
- Customer relationship expertise
- Managing product exchanges
- Sales transaction processing
- Exhibits professionalism in high-stress situations
- Collaborative teamwork
- Proficient in computer applications
- Client engagement
Timeline
Customer Service Associate
Dosie Dough
02.2024 - Current
High School Diploma -
Ephrata High School