Ryley Baker
Colchester,VT
Summary
Experienced administrative professional with a proven track record in fast-paced office settings. Demonstrated ability to efficiently complete various clerical tasks and provide comprehensive staff support. Known for being responsible, punctual, and highly productive even when working with minimal supervision. Exceptionally organized and dedicated, consistently delivering exceptional customer service in high-pressure environments. Possesses keen attention to detail and strong decision-making skills to effectively manage multiple concurrent tasks. Self-motivated work ethic enables exceptional performance both independently and as a valuable team member.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
New England Chimney Supply-VT
07.2024 - 03.2025
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
- Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
- Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
Administrative Assistant
Pomerleau Real Estate
06.2020 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Managed filing system, entered data, and completed other clerical tasks
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail
Scheduler & Receptionist
Lakeshore Hair
09.2020 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept the reception area clean and neat to give visitors a positive first impression
- Managed multiple tasks and met time-sensitive deadlines
- Corresponded with clients through email, telephone, or postal mail
- Handled cash transactions and maintained sales and payments records accurately
Nanny
Essex
07.2019 - 06.2020
- Prepared meals and snacks for children based on dietary guidelines
- Assisted with light housekeeping duties as well as running errands
- Built positive and nurturing environments to support child social and emotional growth
- Monitored schedules to maintain children's sleeping, eating, and school schedules
- Assisted children with homework assignments and special projects across different subjects
- Administered basic first-aid and medication in emergencies
Assistant Sales Manager
Olympia Sports
06.2013 - 08.2019
- Assisted sales team with completing customer transactions and managing issues
- Trained new associates in successful sales and performance strategies
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Developed sales strategy based on research of consumer buying trends and market conditions
- Completed store opening and closing procedures by counting drawers and managing security
Sales Associate
Marshalls
09.2014 - 02.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store systems for merchandise at other sites
- Prepared merchandise for the sales floor by pricing or tagging
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations
- Provided positive first impressions to welcome existing, new, and potential customers
Education
Associates - Business Management
Community College of Vermont
Winooski, VT01.2020
GED -
Colchester High School
Colchester, VT06.2017
Skills
- Marketing
- Administrative experience
- Data Entry Documentation
- Spreadsheets
- Staff Management
- Multitasking/ multiple monitors
- Data Collection
- Office Management
- Business Administration
- Bookkeeping
- Customer Relations
- Self Starter
- Time Management
- Database Administration
- Typing Proficiency
Timeline
Customer Service Representative
New England Chimney Supply-VT
07.2024 - 03.2025
Scheduler & Receptionist
Lakeshore Hair
09.2020 - 08.2023
Administrative Assistant
Pomerleau Real Estate
06.2020 - 07.2024
Nanny
Essex
07.2019 - 06.2020
Sales Associate
Marshalls
09.2014 - 02.2015
Assistant Sales Manager
Olympia Sports
06.2013 - 08.2019
Associates - Business Management
Community College of Vermont
GED -
Colchester High School