Ryley Hicks
Beaufort,NC
Summary
Detail-oriented professional with strong customer service and communication skills. Experienced in security systems monitoring and incident coordination, ensuring safety and efficient operations. Organization, order, and rules are key to providing customer support, communicating clearly, and strong team-building.
Overview
3
3
years of professional experience
Work History
Campus Security Dispatcher
Roanoke College
Salem, VA
08.2023 - 03.2025
- Monitored security systems and responded to alarms and incidents.
- Coordinated communication between campus security and local law enforcement.
- Documented daily activities in incident reports and dispatch logs.
- Provided clear directions to campus visitors and emergency services personnel.
- Maintained accurate records of security patrols and incidents reported.
- Maintained confidentiality with campus incidents, phone calls, and sensitive information about students/staff.
- Trained new dispatch team members on protocols and procedures.
- Facilitated radio communications for security personnel across campus areas.
- Provided customer service assistance to guests visiting the property, answering questions about services or facilities available on-site.
- Assisted with access control by verifying visitors' identification and granting access as necessary.
- Collaborated with other departments, such as maintenance or housekeeping staff, regarding safety issues or changes that might affect security operations.
- Issued appropriate parking passes for visitors, students, and staff alike.
Sales Associate
CutCo Vector Marketing
Rural Hall, North Carolina
05.2022 - 07.2022
- Assisted customers in selecting products that matched their needs.
- Collaborated with team members to achieve sales goals and improve service quality.
- Managed customer inquiries and resolved issues with professionalism and care.
- Participated in training sessions to improve product knowledge and sales techniques.
- Engaged with potential customers through various outreach methods to generate interest.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided accurate information about products, prices, and services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
Bachelor of Arts - Criminal Justice
Roanoke College
Salem, VASkills
- Customer service
- Communication skills
- Microsoft applications
- Professionalism
- Team collaboration
- Security systems monitoring
- Training and mentoring
- Secure sensitive information
- Adaptability and flexibility
- Information documentation
Affiliations
- Volunteered in supporting students and teachers in elementary schools
- Participated in softball for 7 years
- Assistant caregiver with my mother of our late great-uncle, great-aunt, and grandmother for 6 years
- Creative writing with fiction and poetry
Languages
French
Limited
Accomplishments
- Participated in Theater in 10th grade
- Graduated with full International Baccalaureate credits (middle and high school)
- Volunteered to work extra hours/overtime during a staffing shortage at Campus Safety for a summer
Timeline
Campus Security Dispatcher
Roanoke College
08.2023 - 03.2025
Sales Associate
CutCo Vector Marketing
05.2022 - 07.2022
Bachelor of Arts - Criminal Justice
Roanoke College
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