Ryley-Shea Neuville
Jeanerette,LA
Summary
Adept at managing high-pressure situations, I excelled in customer service and multitasking at Bojangles Sushi & Oyster Bar. My strong collaboration skills and attention to detail enhanced dining experiences, significantly boosting satisfaction and repeat business.
Overview
10
10
years of professional experience
Work History
Waitress
Bojangles Sushi & Oyster Bar
08.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier
Balestras
01.2020 - 07.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Executed cash and credit transactions ensuring that transactions totals matched recorded receipt totals.
- Maintained a courteous attitude ensuring shoppers enjoyed a positive experience.
- Awarded Employee of the Month on multiple occasions.
- Collaborated with other cashiers to reduce check-out wait times.
Waitress
Salvos Seafood Restaurant
06.2019 - 12.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Line Worker
Hot Dawg Stop
04.2015 - 07.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Mortuary Science
Delgado Community College
New Orleans, LACriminal Justice -
Slcc
Saint Martinville, LAHigh School Diploma -
Loreauville Highschool
Loreauville, LA05.2017
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Payment processing
- Order accuracy
- Complaint resolution
- Active listening
- Time management
- Performance improvement
- Upselling techniques
Timeline
Waitress
Bojangles Sushi & Oyster Bar
08.2023 - Current
Cashier
Balestras
01.2020 - 07.2023
Waitress
Salvos Seafood Restaurant
06.2019 - 12.2019
Line Worker
Hot Dawg Stop
04.2015 - 07.2018
Mortuary Science
Delgado Community College
Criminal Justice -
Slcc
High School Diploma -
Loreauville Highschool
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