Rylie Herman
Fargo,ND
Summary
Currently pursuing a bachelor's degree at NDSU with extensive experience in customer service. Demonstrates a strong work ethic and commitment to exceeding expectations. Known for a positive attitude and willingness to learn and improve skills. Proven ability to provide exceptional support and assistance to customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Bartender
Coopers Pub 55
Hastings, Minnesota
05.2025 - Current
- I worked as a waitress over the summer, and while I returned home for breaks.
- Provided friendly and efficient service to guests at a busy restaurant on busy nights, such as bingo and karaoke.
- Responded to guest inquiries and resolved minor issues effectively.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Upsold menu items to enhance overall guest experience.
Dietary Aide
Oak Ridge Assisted Living
Hastings , MN
01.2022 - Current
- Assisted in maintaining cleanliness and organization of food service areas.
- Collaborated with kitchen staff to ensure efficient meal preparation processes.
- Engaged with residents to understand dietary needs and preferences effectively.
- Treated patients and team members with dignity and respect.
- Trained new staff on procedures and best practices for efficiency.
Server
Kroll's Diner
Fargo , ND
11.2024 - 02.2025
- Took and processed orders accurately using point-of-sale systems.
- Resolved customer complaints promptly to ensure satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Hostess/Busser/Dishwasher
Muddy Waters Bar and Grill
Prescott, WI
03.2021 - 09.2021
- Greeted and seated guests promptly upon arrival at the upscale dining establishment.
- Addressed guest inquiries and concerns with professionalism and courtesy.
- Monitored wait times and communicated effectively with guests regarding delays.
Education
High School Diploma -
Hastings High School
Hastings06-2024
High School Diploma -
Inver Hills Community College (PSEO)
Inver Grove Heights, MN05-2024
Bachelor of Science - Nursing
North Dakota State University (Current)
Fargo, NDSkills
- Point-of-sale systems
- Upselling techniques
- Food safety regulations
- Team collaboration
- Guest relations
- Time management
- Effective communication
- Problem solving
- Customer satisfaction
- Organizational skills
- Task prioritization
- Willingness to help
- Hardworking
- Strong work ethic
Accomplishments
- Dean's List - Awarded by North Dakota State University
- Dean's List - Awarded by Inver Hills Community College
- "A" Honor Roll - Awarded by Hastings High School
Certification
- Certified Nursing Assistant (CNA)
Affiliations
- Dancer from a young age
- Played Lacrosse
- Played Volleyball
Timeline
Server/Bartender
Coopers Pub 55
05.2025 - Current
Server
Kroll's Diner
11.2024 - 02.2025
Dietary Aide
Oak Ridge Assisted Living
01.2022 - Current
Hostess/Busser/Dishwasher
Muddy Waters Bar and Grill
03.2021 - 09.2021
High School Diploma -
Hastings High School
High School Diploma -
Inver Hills Community College (PSEO)
Bachelor of Science - Nursing
North Dakota State University (Current)
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