Anali Becerra
Dallas
Summary
Dedicated professional with a strong background in customer service and team management. Proven ability to train employees, resolve conflicts, and maintain operational standards. Committed to enhancing guest satisfaction and driving team performance.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Hilton Anatole
dallas
11.2025 - Current
- Provided friendly and efficient service to guests in dining areas.
- Managed guest orders using point-of-sale systems effectively.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Manager
Golden Chick
Grand Prairie
10.2023 - Current
- Trained new employees on company policies and customer service standards.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server/Bartender/Shift Leader
Buffalo Wild Wings
Irving
04.2021 - 09.2023
- Provided exceptional customer service in a fast-paced restaurant environment.
- Took orders and accurately entered them into the point-of-sale system.
- Served food and beverages promptly to enhance guest satisfaction.
- Managed inventory levels and restocked supplies as needed during shifts.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Relief Manager
Racetrac
Grand Prairie
09.2017 - 01.2019
- Supervised my shift
- Managed daily operations ensuring efficient team performance and customer satisfaction.
- Made sure paperwork/duties were done correctly at the end of the shift.
- Oversaw inventory management processes to maintain stock levels and reduce waste.
- Trained employees on additional job positions to maintain coverage of roles.
Education
High School Diploma -
Jack E Singley Academy
Irving06-2017
Skills
- Point-of-sale systems
- Cash handling
- Food sanitation
- Inventory management
- Customer relationship management
- Guest service excellence
- ServSafe certified
- Team leadership
- Time management
Languages
English
Professional
Spanish
Professional
Accomplishments
Employee of the Month
References
References available upon request.
Timeline
Server/Bartender
Hilton Anatole
11.2025 - Current
Manager
Golden Chick
10.2023 - Current
Server/Bartender/Shift Leader
Buffalo Wild Wings
04.2021 - 09.2023
Relief Manager
Racetrac
09.2017 - 01.2019
High School Diploma -
Jack E Singley Academy