Rylie LaRoche
Dover
Summary
Dynamic manager with a proven track record at Bubby’s Bagels, excelling in customer service and efficiency. Highly dependable and dedicated, I foster team leadership and enhance operational efficiency, achieving significant waste reduction. Committed to maintaining high standards, I prioritize customer satisfaction and cultivate a positive work environment in a fast paced setting. While my experience is predominantly in food service, I am looking to branch out and know that I would be an asset to any company I work for because I value dedication, responsibility and I am a fast learner.
Overview
9
9
years of professional experience
Work History
Manager
Bubby’s Bagels
Dover, NH
04.2020 - Current
- Oversaw daily operations to ensure efficient bagel production and service delivery.
- Trained staff on food safety protocols and customer service best practices.
- Monitored quality control processes to maintain high standards of product consistency.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Preparing food in a safe, efficient manner
- Assisting customers, face to face and over the phone
- Completed cash and credit card transactions accurately using POS software.
- Opening and closing the shop
- Counting and balancing the cash drawer at the end of each day
Shift Leader
Kendall Pond Pizza
Dover, NH
02.2017 - 04.2020
- Supervised daily operations, ensuring efficient workflow and quality service.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Monitored food safety practices, maintaining compliance with health regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
High School Diploma -
Carroll County Adult Education
Tamworth, NH06.2023
Skills
- Highly dependable and dedicated
- Fast learner
- Customer service and care
- Time management
- Work prioritization
- Inventory management
- Attention to detail
- Multitasking
- Team leadership
Languages
French
Elementary
Timeline
Manager
Bubby’s Bagels
04.2020 - Current
Shift Leader
Kendall Pond Pizza
02.2017 - 04.2020
High School Diploma -
Carroll County Adult Education