Rynae Rowden
Auburn,WA
Summary
Dynamic leader and former Barista Manager at Melody Boba House, renowned for elevating customer satisfaction and repeat business through exceptional service and complaint resolution. Expert in staff development and health safety compliance, I spearheaded initiatives that significantly enhanced operational efficiency and team performance. Skilled in both customer service and cleanliness organization, my approach consistently delivers outstanding results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barista Manager
Melody Boba House
2023.04 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
Education
Bachelor Of Business - Marketing/business Strategy
Pierce College
Puyallup, WA06.2023
Skills
- Customer Service
- Cleanliness and Organization
- Health and safety compliance
- Staff Training and Development
- Backroom Stocking
- Retail Operations
- Attention to Detail
- Barista Training
- Performance Assessments
- Vendor contract management
- Marketing and Promotions
- Bank Deposits
- Product Promotion
- New Product Introduction
- Employee Scheduling
- Hand-Crafted Drink Recipes
- Complaint Handling
- Hiring and Training
Certification
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
- Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute.
- Allergen Awareness Training Certificate – State-specific programs or ANSI-accredited providers.
Timeline
Barista Manager
Melody Boba House
2023.04 - Current
Bachelor Of Business - Marketing/business Strategy
Pierce College
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
- Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute.
- Allergen Awareness Training Certificate – State-specific programs or ANSI-accredited providers.
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