Rynaldo Oquendo
Rosenberg,TX
Summary
Experienced Automotive Technician with over 35 years of experience in service department. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Shop Foreman
Tricolor Auto Group
09.2021 - 08.2022
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Managed efficient teams of up to 18 employees.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Increase production capacity from 40 to over 100 units per week.
Master Automotive Technician
River Oaks Chrysler Jeep Dodge Ram
02.2021 - Current
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed safety and emissions inspections.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Explained estimates and determined repair timelines to manage customer expectations.
- Completed customer orders and warranty services according to manufacturer specifications.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Communicated issues to supervisor and helped develop solutions.
- Supervised and mentored 12 team members and facilitated daily service operations to drive business growth
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks
- Explained estimates and determined repair timelines to manage customer expectations
- Completed customer orders and warranty services according to manufacturer specifications
- Delegated and supervised vehicle bodywork to body team for restoration and remediation
Senior Master Technicianv
Gillman Dodge
12.2011 - Current
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Diagnosed malfunctions and developed resolutions with minimal oversight.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions
- Diagnosed malfunctions and developed resolutions with minimal oversight
- Attended safety meetings and implemented policies with junior team members
- Procured, organized and managed parts inventories
Service Manager
Christian Brothers Automotive Corporation
01.2023 - Current
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Education
BBA - Accounting And Business Management
Inter American University of Puerto Rico Arecibo
Arecibo, PR05.1981
Skills
- Hybrid and Electric Vehicle Service
- Computerized Diagnostics
- Decision Making
- Vehicle Operation and Assessment
- Repair Cost Estimation
- Valid Driver's License
- Component and System Testing
- Mechanical Troubleshooting
Timeline
Service Manager
Christian Brothers Automotive Corporation
01.2023 - Current
Shop Foreman
Tricolor Auto Group
09.2021 - 08.2022
Master Automotive Technician
River Oaks Chrysler Jeep Dodge Ram
02.2021 - Current
Senior Master Technicianv
Gillman Dodge
12.2011 - Current
BBA - Accounting And Business Management
Inter American University of Puerto Rico Arecibo