Ry'Nee Brown
Houston,TX
Summary
A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Night Auditor
Hilton
New Orleans, LA
10.2023 - Current
- Greeted arriving guests and checked them into their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Prepared detailed audit reports at the end of each shift.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Performed balance procedures for hotel accounts and resolved discrepancies.
Medicaid Representative
Elevance Health
Houston, TX
01.2022 - Current
- Answered customer questions to maintain high satisfaction levels.
- Performed insurance verification, pre-certification, and pre-authorization.
- Maintained a pleasant and cordial attitude, remaining calm when issues arose.
- Maintained knowledge of policies and procedures, insurance coverage benefit levels, eligibility systems, and verification processes.
- Verified claim data correctness in preparation for processing.
- Coordinated benefits with medical insurance plans and Medicare providers.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Identified needs of customers promptly and efficiently.
Warehouse Associate
Amazon
Houston, TX
11.2022 - 01.2023
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Compiled, sorted and filed records of product orders, business transactions and other activities.
- Filed requisitions for out of stock items and supplies.
Insurance Specialist
Quantum 3 Media
Houston, TX
08.2021 - 12.2021
- Compiled and coded patient information or data in the appropriate computer system.
- Completed relevant insurance and other claim forms.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Accessed third-party insurance databases to identify coverage of benefits.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Pharmacy Technician
Walgreens
New Orleans, LA
12.2019 - 06.2021
- Teamed with peers, technicians, and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Liaised with the pharmacist to measure and prepare medication doses and package and label prescriptions.
- Entered prescription information into computer databases.
Front Desk Agent
Best Western Hotel
New Orleans, LA
06.2017 - 12.2019
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Responded to inquiries and room requests made online, by phone, and via email.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Input customer data into reservation systems and updated to reflect room changes.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT05.2025
High School Diploma -
Kipp Renaissance High School
New Orleans, LA05.2017
Skills
- Enrichment Activities
- Emotional Support
- Empathetic Approach
- Stress Management
- Computer Skills
- Organizational Skills
- Microsoft Office
- Problem Resolution
- Friendly, Positive Attitude
Certification
- Certified Pharmacy Technician (CPhT)
Timeline
Night Auditor
Hilton
10.2023 - Current
Warehouse Associate
Amazon
11.2022 - 01.2023
Medicaid Representative
Elevance Health
01.2022 - Current
Insurance Specialist
Quantum 3 Media
08.2021 - 12.2021
Pharmacy Technician
Walgreens
12.2019 - 06.2021
Front Desk Agent
Best Western Hotel
06.2017 - 12.2019
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
High School Diploma -
Kipp Renaissance High School
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