Ryneshia Dorsey
Atlanta,GA
Summary
Results-driven Collections Representative with nearly three years of experience managing delinquent accounts, negotiating payment arrangements, documenting account activity, and providing outstanding customer service. Recognized for professionalism, communication, and consistently meeting collection goals. Maintained accurate records of all interactions and case progress updates. Collaborated with clients to identify recoverable funds from insurance carriers on their behalf. Negotiated settlements of claims disputes between clients and insurance companies.
Overview
12
12
years of professional experience
Work History
CAR RENTAL CLAIMS AND INSURANCE RECOVERY SPECIALIST
First Financial Asset Management
08.2023 - 05.2026
- Managed high volume insurance recovery claims related to rental vehicle damage.
- Negotiated payments with insurance carriers, reviewed police reports and rental agreements, documented claims activity, and met productivity benchmarks.
- Maintained accurate records of all interactions and case progress updates.
- Collaborated with clients to identify recoverable funds from insurance carriers on their behalf.
• Negotiated settlements of claims disputes between clients and insurance companies.
Security Officer
Allied Universal Security
09.2021 - 07.2023
- Prepared food orders and provided customer service in a fast-paced environment.
- Operated cash register and handled transactions with accuracy.
- Maintained cleanliness and compliance with health and safety standards.
THIRD PARTY COLLECTIONS SPECIALIST
NES
Atlanta Ga
04.2019 - 12.2022
• Assisted consumers with delinquent accounts, negotiated settlements, maintained
FDCPA compliance, and met monthly collection goals.
Managed customer accounts to ensure timely payments and resolution of disputes.
•Communicated with clients to negotiate payment arrangements and settlements.
Natural Food Department Clerk / Courtesy Clerk / Cashier
Kroger
Decatur, GA
09.2014 - 03.2018
- Assisted 50+ customers daily with product inquiries and purchases, ensuring a positive shopping experience.
- Maintained inventory accuracy and restocked shelves to company standards.
- Consistently recognized for punctuality and reliability by management.
Cashier
Subway
Atlanta, GA
06.2016 - 11.2017
- Prepared food orders and provided customer service in a fast-paced environment.
- Operated cash register and handled transactions with accuracy.
- Maintained cleanliness and compliance with health and safety standards.
Education
High School Diploma -
Towers High School
Atlanta Ga 05.2014
Skills
- Achieved exceptional customer satisfaction by implementing effective service and communication strategies
- Resolved conflicts efficiently, boosting team dynamics and enhancing productivity
- Delivered collaborative teamwork solutions that significantly improved project delivery timelines
- Streamlined cash handling processes and point of sale operations, resulting in increased efficiency
- Optimized inventory management practices, ensuring prompt product availability
- Elevated security and safety standards, contributing to a more secure workplace
- Mastered FDCPA compliance and investigation techniques, enhancing claims management and customer service
Timeline
CAR RENTAL CLAIMS AND INSURANCE RECOVERY SPECIALIST
First Financial Asset Management
08.2023 - 05.2026
Security Officer
Allied Universal Security
09.2021 - 07.2023
THIRD PARTY COLLECTIONS SPECIALIST
NES
04.2019 - 12.2022
Cashier
Subway
06.2016 - 11.2017
Natural Food Department Clerk / Courtesy Clerk / Cashier
Kroger
09.2014 - 03.2018
High School Diploma -
Towers High School