Ryonna Smith
Mesa,AZ
Summary
Seasoned Claims Adjuster with comprehensive experience in automobile and casualty insurance. Demonstrates adeptness in processing complex claims, conducting thorough investigations, and negotiating fair settlements. Skilled in fostering positive relationships with clients, offering empathetic support during stressful situations. Contributed to improving claims processes, resulting in increased efficiency and client satisfaction within previous roles.
Overview
27
27
years of professional experience
Work History
Claims Adjuster, Automobile and Casualty
State Farm
Tempe, Arizona
11.2023 - Current
- Evaluated automobile and casualty claims to determine coverage eligibility.
- Reviewed policy documents to ensure compliance with insurance regulations.
- Communicated effectively with clients to gather necessary claim information.
- Investigated claims by collecting evidence and interviewing witnesses.
- Documented claim findings and maintained organized case files for review.
- Advised clients on claims processes and provided updates throughout investigations.
- Developed strategies for settling disputes quickly while protecting the interests of both the insurer and claimant.
Mortgage specialists
Cenlar FSB
Tempe, Arizona
10.2016 - 03.2020
- Maintained compliance with industry regulations and company policies consistently.
- Communicated effectively with clients to address inquiries and concerns promptly.
- Assisted in training new team members on procedures and best practices.
- Handled customer inquiries regarding loan status or requirements via phone or email.
- Confirmed on-time mortgage payments as per signed agreements, reviewing records monthly to reduce past-due accounts.
- Communicated regularly with clients regarding status updates on their respective transactions.
- Answered inquiries from customers regarding account balances, payment history and other matters related to their escrows.
Customer Service Manager
Limited Brands Inc.
Mesa, Arizona
07.1999 - 04.2006
- Led customer service team to enhance client satisfaction and engagement.
- Developed training programs for staff to improve service skills and knowledge.
- Implemented feedback systems to gather customer insights and concerns.
- Monitored service performance metrics to identify areas for improvement.
- Created scheduling plans to optimize team coverage during peak hours.
- Facilitated conflict resolution between customers and staff to maintain positive relations.
Education
Some College (No Degree) - Business Administration
University of Phoenix
Tempe, AZSkills
- Claim evaluation
- Policy compliance
- Evidence collection
- Case documentation
Timeline
Claims Adjuster, Automobile and Casualty
State Farm
11.2023 - Current
Mortgage specialists
Cenlar FSB
10.2016 - 03.2020
Customer Service Manager
Limited Brands Inc.
07.1999 - 04.2006
Some College (No Degree) - Business Administration
University of Phoenix