Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryshawn Carolina

Brandon,FL

Summary

Accomplished skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering oral communication skills, Experience in diverse retail environments.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Drinving Instructor

Drivenow
06.2023 - Current
  • Evaluated student performance and documented progress and goals.
  • Developed curriculum to encourage student progress and advance performance level.
  • Verified proper use of safety restraints by vehicle occupants to comply with State law.
  • Moved vehicle to assigned location and checked and inspected vehicle components to maximize safety.
  • Offered timely commands to assist student driver in steering or braking to avoid accidents.
  • Designed routes and set practice skills to challenge student drivers and build behind-the-wheel confidence.
  • Supported student drivers in hands-on road training.
  • Administered driver education course and knowledge test to assist students with earning learner's permits.
  • Scheduled appointments with students for driving lessons.
  • Reviewed process, requirements and registration information with students to facilitate driver education enrollment.
  • Retained current and thorough knowledge of state driving laws and regulations.
  • Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.

Youth Sports Referee

I9 Sports
06.2023 - Current
  • Demonstrated and promoted enthusiasm, sportsmanship and achievement in sport.
  • Compiled and maintained record-keeping related to each game.
  • Communicated and enforced league and game rules.
  • Officiated games according to set rules and with fairness and respect to participants and spectators.
  • Promoted good sportsmanship among players.
  • Navigated difficult situations using effective communication and explanation of game rules.
  • Enforced rules and regulations during games to facilitate safe and fair play.
  • Communicated with fans, coaches, players, and other umpires.
  • Made impartial and fair decisions to maintain trust and respect of players, coaches and fans.
  • Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements.
  • Reviewed and studied rulebooks to maintain current knowledge of updates and changes.

Assistant Store Manager

Walmart
06.2009 - Current
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Compiled financial data to comply with budget.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Led financial planning and analysis by managing key metrics, analyzing data and providing support and insight for strategic planning.
  • Prepared accurate financial reports and monthly statements for accounts receivable.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Maintained petty cash records of debits and credits in accordance with established policies and procedures.
  • Researched and resolved account discrepancies.
  • Investigated financial inconsistencies to solve discrepancies.
  • Manage over 100 associates daily

Alarm Dispatcher

Central Alarms System
02.2005 - 05.2009
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Answered and responded to phone inquiries and radio communications relating to building security and emergency or crisis situations.
  • Questioned callers to determine locations and nature of problems to determine type of response needed.
  • Contacted external agencies such as paramedic, fire, ambulance and police services to handle critical incidents.
  • Troubleshot systems remotely to assist clients with resetting and bypassing alarm systems.
  • Provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance.
  • Reviewed completed work for compliance with regulations.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Organized, sorted and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Responded to over 50 alarms daily
  • Maintained updated and detailed records of calls in physical and electronic database

Video Store Clerk

Blockbuster Video
01.2001 - 12.2004
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Received and processed stock into inventory management system.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Collaborated with team members to achieve target results.
  • Developed and maintained courteous and effective working relationships.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Managed multiple tasks in high-volume environment.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Demonstrated knowledge and applied great customer service
  • Handled over 100 customers daily
  • Greeted customers with enthusiasm, cashed out each customer quickly and correctly

Camp Counselor Volunteer

Police Athletic League Inc
06.2003 - 09.2003
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Set up facilities and equipment for activities, stored equipment after use and notified camp director of broken or unsafe equipment.
  • Taught socially acceptable behaviors to campers, served as role model and used age-appropriate positive reinforcement and behavior management strategies.
  • Created outstanding camper experience for children, parents and families and promoted camp participation.
  • Monitored camper activities and attitudes and coached and encouraged lonely, homesick and disruptive campers.
  • Demonstrated constant safety awareness and critically evaluated situations for potential risks.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
11-2022

Skills

  • Goals and performance
  • POS systems operations
  • Local Road Knowledge
  • Relationship building and management
  • Staff Scheduling
  • Customer experience
  • Cost Control
  • Staff Management
  • Human resource policies
  • Incident Reporting
  • Decision-Making Skills
  • Assessing Performance
  • Safety Requirements

Certification

  • Safe Serv Certification

  • BLS Certification

Timeline

Drinving Instructor

Drivenow
06.2023 - Current

Youth Sports Referee

I9 Sports
06.2023 - Current

Assistant Store Manager

Walmart
06.2009 - Current

Alarm Dispatcher

Central Alarms System
02.2005 - 05.2009

Camp Counselor Volunteer

Police Athletic League Inc
06.2003 - 09.2003

Video Store Clerk

Blockbuster Video
01.2001 - 12.2004

High School Diploma -

Penn Foster Career School

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