Ryshawn Johnson
Las Vegas,NV
Summary
Looking to secure a position where I can utilize my knowledge and skills to contribute to company success and provide high end client support.
Self-motivated professional with a 10 year track record of providing superior customer service. Versatile skill set that includes recruiting, team building, high level customer support and thorough knowledge of the banking industry.
Overview
14
14
years of professional experience
Work History
Quality Assurance Representative
JP Morgan Chase
Tempe, Arizona
01.2018 - Current
- Answering 75+ calls per day, processing payments, monitoring daily paperwork, building rapport while identifying client needs and providing solutions, making outbound calls/sending emails to follow up with clients, serving as a mentor for new employees
Credit Card / Auto Collections
JP Morgan Chase
, AZ
01.2015 - 01.2018
- Answering 60+ inbound calls per day, offering exceptional customer service, building client relationships, exceeding monthly goals, processing payments, monitoring daily reports, making outbound calls to generate additional revenue, email and collecting on past due auto and credit card debts.
Collection Lead
Mechanic's Bank
01.2014 - 01.2016
- Answering 60+ inbound calls per day, offering exceptional customer service, building client relationships, exceeding monthly goals, processing payments, monitoring daily reports, making outbound calls to generate additional revenue, email follow up
Customer Service Rep
Credit Acceptance
01.2011 - 01.2014
- Assisting clients with delinquent accounts to avoid discontinuance, processing payments, recording customer feedback, creating a positive customer experience, assisting with the training and development of new hires
Education
High School -
Centennial High School
01.2011
Skills
- Member Relations
- Talent Development
- Effective Communication
- Conflict Resolution
- Database Maintenance
- Leadership
- Adaptability
- Nice
- Salesforce
- MS Office
- Mac OS
References
Available Upon Request
Timeline
Quality Assurance Representative
JP Morgan Chase
01.2018 - Current
Credit Card / Auto Collections
JP Morgan Chase
01.2015 - 01.2018
Collection Lead
Mechanic's Bank
01.2014 - 01.2016
Customer Service Rep
Credit Acceptance
01.2011 - 01.2014
High School -
Centennial High School