Sara M. Gandy
Pensacola,FL
Summary
Knowledgeable and dedicated member service professional with extensive experience in Fraud industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain member satisfaction and contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Member Service Representative IV
CCO Fraud and Digital Advanced, Fraud, Navy Federal
2014.12 - Current
- Executing first call resolution o Compromised Online/Mobile Banking o Research and analyze data effectively to resolve problems o Lost/Stolen with fraud (debit and credit card) o Suspected Fraud and Real Time Score declines o Credit card, debit card and CUCARD fraud/disputes o ACH Fraud Returns o Process account compromise task o Knowledgeable in products and services o Zelle
Education
Associate of Science - Business Administration
Pensacola State College
Pensacola, FL05.2025
Skills
- Organizational Skills
- Experience in Handling Confidential Request
- Great Member-Relations Background
- Strong Interpersonal-Communication skills
- Problem Solving
- Problem Analysis
- Member Service Orientation
- Document and Records Management
- Understanding Members Needs
- Bank Secrecy Act
- Member Relations
Timeline
Member Service Representative IV
CCO Fraud and Digital Advanced, Fraud, Navy Federal
2014.12 - Current
Associate of Science - Business Administration
Pensacola State College
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