Ailana McCants
Pensacola,FL
Summary
Experienced with managing past due accounts and resolving payment disputes efficiently. Utilizes negotiation techniques and persuasive communication to secure payments. Track record of maintaining accurate records and collaborating with teams to meet collection targets. While keeping s member-centric approach that is based in empathy and compassion for our members.
Overview
6
6
years of professional experience
Work History
Collections Agent
Navy Federal
05.2024 - Current
- Provided exceptional member service, with positive surveys to further demonstrate my impact on member relations when handling their debt accounts.
- Maintained high volume of calls and met demands of busy and productive group.
- Provided exceptional service by empathizing with members financial situations while working towards mutually beneficial solutions.
- Top Collector of January 2025
Fitness Coach
Bear Levin Studer Family YMCA/ Gulf Breeze Community YMCA
02.2023 - 05.2024
- Provided on-going guidance for over 10+ clients one-on-one
- Improved clients relationship with fitness through instruction, encouragement and mindful practices
- Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being.
Group Instructor
Delta Life Fitness
02.2023 - 08.2023
- Provided clients encouragement and enthusiasm while leading different ranges of group programs, including HIIT, and circuit training
- Led initiatives to promote health awareness through community outreach programs and events.
- Led weekly classes for up to 20 individuals with consistent participation and positive feedback.
Receptionist
Massage Envy
01.2021 - 02.2023
- Highly motivated with high sales acumen and the experience to negotiate with clients in a sales background
- Managed clientele from initial contact to closing with a customer-focused approach and attention to detail, addressing and resolving client concerns
- Coordinated scheduling for appointments and meetings, optimizing office workflow efficiency.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Assistant Teacher
Cokesbury Children's Center
01.2020 - 12.2020
- Created lesson plans to incorporate developmental learning tools to inspire development in the classroom and the skills necessary for growth
- Guidance through instructional exercises to develop fundamental skills
- Other duties were to oversee the children, provide care, and help assist in learning.
Afterschool Care Teacher
Pineview Christian Academy
08.2019 - 12.2019
- Aided in school assignments to ensure a structured school career for each student that required discipline and compassion
- Actively encouraged children to develop their communication, problem-solving and social skills
- Developed engaging lesson plans to enhance student learning and foster creativity.
- Organized extracurricular activities that encouraged teamwork and personal development.
- Evaluated program effectiveness through regular feedback sessions with staff and parents.
Education
Bachelor of Arts - Project Management
Pensacola State College
Pensacola, FL05-2027
Associate of Arts - General Studies
Pensacola State College
Pensacola, FL05-2025
High School Diploma -
Faith Covenant Academy
Huntsville12-2019
Skills
- Program Design
- Goal Oriented
- Following regulatory guidelines
- Finance Management
- Client Coaching
Timeline
Collections Agent
Navy Federal
05.2024 - Current
Fitness Coach
Bear Levin Studer Family YMCA/ Gulf Breeze Community YMCA
02.2023 - 05.2024
Group Instructor
Delta Life Fitness
02.2023 - 08.2023
Receptionist
Massage Envy
01.2021 - 02.2023
Assistant Teacher
Cokesbury Children's Center
01.2020 - 12.2020
Afterschool Care Teacher
Pineview Christian Academy
08.2019 - 12.2019
Bachelor of Arts - Project Management
Pensacola State College
Associate of Arts - General Studies
Pensacola State College
High School Diploma -
Faith Covenant Academy
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