KEIARA BANKS
Atlanta,GA
Summary
A Hardworking Dedicated professional with proven achievements in performance, efficiency, and collaboration. Brings a proactive mindset, adaptability, and a history of making meaningful contributions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Collections Agent
TSI
150 N Field Drive Lake Forest, IL 60045
08.2022 - Current
- Managed high-volume collections through effective communication and negotiation with delinquent accounts.
- Implemented strategies to reduce outstanding debt, enhancing overall collection efficiency.
- Developed and maintained strong client relationships to facilitate payment resolutions.
- Analyzed account statuses to identify trends and recommend improvements in collections processes.
Intake Specialist
Sertec Corporation
ATLANTA, GA
03.2022 - Current
- Submitted reports and review reports and problems with superior.
- Provided information and referred individuals to public and private agencies and community services for assistance.
- Compiled information on social, educational, criminal, institutional and drug history.
- Kept records and prepared reports for owner and management concerning visits with clients.
- Advised clients on obtaining food stamps and child care.
- Observed and discussed meal preparation and suggested alternate methods of food preparation.
Fitness Center Receptionist
Cherokee Town Country Club
ATLANTA, GA
11.2021 - 02.2022
- Interacted with management and colleagues to resolve important administrative matters.
- Maintained office equipment and reported malfunctions for servicing.
- Operated telephone switchboard to answer and forward calls.
- Received payments and recorded receipts for services.
- Greeted persons entering establishment, determined nature and purpose of visit and direct and escort them to specific destinations.
- Analyzed data to determine answers to questions from customers and members of public.
- Scheduled appointments and maintained and updated appointment calendars.
- Provided information about establishment, such as location of departments and offices, employees within organization and services provided.
- Maintained tidy, presentable reception area with necessary stationary and materials.
Home Health Aide
We Care Home Care
Douglasville, GA
01.2021 - 11.2021
- Advised on nutrition and housekeeping, supporting activities of daily living.
- Recorded patient information, notifying nursing staff of changing or unusual conditions.
- Monitored patient condition by taking measurements of temperature and blood pressure.
- Reviewed individualized care plans to drive continuity and consistency of care.
- Provided support and personal services, enabling patients to stay in homes.
- Recognized emergency situations and implemented appropriate emergency procedures.
- Checked and documented patient vitals to decipher changes in progress.
- Maintained patient records and reported notable observations to supervisor and case manager.
Medical Receptionist
Anwawn Wellness Center
Hapeville, GA
08.2020 - 01.2021
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Used basic knowledge of medical terminology in daily office tasks.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Evaluated daily schedules accommodating patient flow and minimizing missed appointments.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Recorded patient and insurance payments, maintaining accurate financial records.
- Typed reports and correspondence, fostering internal and external communication.
- Scheduled patients for exams and screenings.
- Collected co-payments and co-insurance and issued appropriate receipts during check-in.
- Managed calendar of events and schedules, coordinating appointments for staff members.
- Greeted visitors, ascertained purpose of visit and directed them to appropriate staff.
Work Study Office Assistant
U.E.I
Morrow, GA
12.2019 - 05.2020
- Computed, record and proofread data and other information, such as records and reports.
- Copied and sorted records of office activities and business transactions.
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
- Reviewed files and records to obtain information to respond to requests.
- Typed, formatted, and proofread outgoing correspondence and documents.
- Communicated with customers, employees and other individuals to answer questions, disseminated and explained information, take orders and address complaints.
- Maintained and updated filing, inventory, mailing and database systems, either manually and used computer.
- Utilized computer and job-related software to maintain and update filing, inventory, and database systems.
Inventory Specialist
RGIS
ATLANTA, GA
07.2019 - 02.2020
- Compared merchandise invoices to items actually received to ensure that shipments were correct.
- Determined proper storage methods based on turnover, environmental factors and physical capabilities of facilities.
- Maintained supplies, tools, equipment and storage areas to ensure compliance with safety regulations.
- Took inventory of merchandise to identify items needing reordering or replenishment.
- Examined and inspected stock items for wear and defects, reported any damage to supervisors.
- Took inventory and examined merchandise to identify items to be reordered and replenished.
- Used ID tags, stamps and electronic marking tools to mark stock items.
- Itemized and total customer merchandise selection at checkout counter, using cash register and accepted cash and charge card for purchases.
Front Desk Associate
Healthcare Services Group
ATLANTA, GA
11.2017 - 12.2019
- Made and confirmed reservations.
- Kept records of room availability and guests' accounts, manually and using computers.
- Contacted housekeeping or maintenance staff when guests reported problems.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Arranged tours, taxis and restaurant reservations for customers.
- Transmitted and received messages, using telephones and telephone switchboards.
Host
Piedmont Driving Club
ATLANTA, GA
03.2018 - 09.2019
- Processed phone and online orders, keeping food hot and fresh until picked up.
- Closed out podium at end of shift and maintained order and organization.
- Prepared cash receipts after close, facilitating bank deposits.
- Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution.
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
- Communicated with tact and diplomacy to resolve guest dissatisfaction.
- Observed food handling and sanitation requirements to reduce risks.
Event Coordinator
Jumpers & Jamz
ATLANTA, GA
10.2015 - 12.2018
- Evaluated and selected providers of services according to customer requirements.
- Arranged availability of audio-visual equipment, transportation, displays and other event needs.
- Reviewed event bills for accuracy and approved payment.
- Coordinated services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
- Planned and developed programs, agendas, budgets and services according to customer requirements.
- Directed administrative details, such as financial operations, dissemination of promotional materials, and responses to inquiries.
- Maintained records of event aspects, including financial details.
- Negotiated contracts with such service providers and suppliers as hotels, convention centers and speakers.
Childcare Provider
Child Care Network
Smyrna, GA
04.2013 - 08.2015
- Identified signs of emotional and developmental problems in children and brought them to parents' and guardians' attention.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Communicated with children's parents and guardians about daily activities, behaviors and related issues.
- Created developmentally appropriate lesson plans.
- Instructed children in health and personal habits, such as eating, resting and toilet habits.
- Read to children and taught them simple painting, drawing, handicrafts and songs.
- Kept records on individual children, including daily observations and information about activities, meals served and medications administered.
Birthday Party Host
Chuck E Cheese
Roswell, GA
03.2011 - 01.2013
- Completed opening and closing procedures according to set standards.
- Trained new employees on restaurant's best practices and responsibilities.
- Assisted other restaurant workers by serving food and beverages and bussing tables.
- Conferred with other staff to help plan establishment's menu.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted guests and seated at tables or in waiting areas.
- Answered telephones to record and confirm reservations and answer establishment questions.
- Adhered to quality and service standards to support operational goals.
Customer Service Associate
Kroger
Power Springs, GA
09.2010 - 02.2012
- Analyzed and collected customer information to prepare product or service reports.
- Referred unresolved customer grievances to designated departments for further investigation.
- Determined charges for services requested and arranged for billing.
- Conferred with customers by telephone or in-person to provide product or service information.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Obtained and examined relevant information to assess validity of complaints and determine possible causes.
- Participated in ongoing training to enhance own job skills and knowledge.
Education
Completed Coursework Towards In MA - Medical
United Education Institute
Morrow, GA12.2019
Skills
- Client Assistance Referrals
- Maintaining Client Records
- Microsoft Office
- Childcare Support
- Teamwork and Collaboration
- Agency Service Requirements
- Behavioral Management Planning
- Customer Service
- Program Evaluation and Improvements
- Career Development
- Intake Assessment
- Reading Comprehension
- Time Management
- Medical Records Review
- Coping Techniques
- Program Coordination and Execution
- Client Intakes
- Scheduling and Appointment Setting
- Health Care System
- Speaking
- Problem-Solving
- Negotiation
- Monitoring
- Coordination
- Writing
- Troubleshooting
- Consultation
- Communication
- Business Analysts
Certification
- CPR Certified
- Certified Medical Assistant
- Project Management
Timeline
Collections Agent
TSI
08.2022 - Current
Intake Specialist
Sertec Corporation
03.2022 - Current
Fitness Center Receptionist
Cherokee Town Country Club
11.2021 - 02.2022
Home Health Aide
We Care Home Care
01.2021 - 11.2021
Medical Receptionist
Anwawn Wellness Center
08.2020 - 01.2021
Work Study Office Assistant
U.E.I
12.2019 - 05.2020
Inventory Specialist
RGIS
07.2019 - 02.2020
Host
Piedmont Driving Club
03.2018 - 09.2019
Front Desk Associate
Healthcare Services Group
11.2017 - 12.2019
Event Coordinator
Jumpers & Jamz
10.2015 - 12.2018
Childcare Provider
Child Care Network
04.2013 - 08.2015
Birthday Party Host
Chuck E Cheese
03.2011 - 01.2013
Customer Service Associate
Kroger
09.2010 - 02.2012
Completed Coursework Towards In MA - Medical
United Education Institute