Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kasey Scercy

Salisbury,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, schedule coordinating as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Field Manager

Pestban
10.2019 - Current
  • Performed quality control inspections on phases of field operations.
  • Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
  • Developed and implemented processes and strategies to achieve operational goals.
  • Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
  • Tracked key performance indicators and enforced quality control measures.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Pest Control Service Technician

Home Team Pest Defense
03.2016 - 10.2019
  • Inspected commercial and residential buildings and structures for pest issues.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Complied with safety guidelines and regulations with during pest control processes.
  • Responded to customer inquiries and complaints regarding pest control services and solutions.
  • Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
  • Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
  • Fostered excellent service leading to positive online reviews.
  • Performed routine maintenance on pest control equipment to manage wear and tear.

Car Detailer

Sam's Car Wash
01.2013 - 03.2016
  • Maintained clean, tidy and safe work environment.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Provided exceptional customer service and addressed customer inquiries.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
  • Wiped down and polished interior and exterior surfaces.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.

Education

High School Diploma -

South Rowan High School
China Grove, NC
06.2014

Skills

  • Preventative Maintenance
  • Health Assessment
  • Progress Monitoring
  • Inventory Accuracy
  • Operational Efficiency
  • Client Satisfaction
  • Project Deadlines
  • Critical Thinking
  • Task Prioritization
  • Team Meetings
  • Constructive Feedback
  • Revenue Growth
  • Managing Work Crews
  • Inventory Management
  • Managing Operations and Efficiency
  • Employee Coaching and Mentoring
  • Scheduling and Coordinating

Timeline

Field Manager

Pestban
10.2019 - Current

Pest Control Service Technician

Home Team Pest Defense
03.2016 - 10.2019

Car Detailer

Sam's Car Wash
01.2013 - 03.2016

High School Diploma -

South Rowan High School

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Kasey Scercy