S. Smalls
Bronx,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Eligibility Specialist II
Human Resources Administration/Outstationed Eligibility Division
08.2017 - Current
- Review, update, and retrieve information via, WMS, eMedNY, SOLQ, AVS, HRA OneViewer, etc
- To ensure accuracy during consumer inquiries and processing of various case types assigned
- Register daily intake of Applications and Services.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
Teller II
Chase Bank
11.2015 - 08.2017
- Assisted bank patrons with transactions such as opening and closing accounts, cashing checks, deposits for loan payments, withdrawals, money transfers, and safe deposit boxes
- Helped patrons navigate their finances effortlessly with knowledge of the bank policies.
Front Coordinator
Ravel Hotel
09.2014 - 08.2017
- Sorted documents and posted debit/credit to proper accounts
- Verified amounts and codes for accuracy when making entries and balancing
- Monitored petty cash for items purchased within the department and kept records
- Answered inquiries regarding work performance.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Service Associate Manager
PAY-O-Matic Check Cashing & Financial Services
09.2009 - 02.2014
- Provided and marketed company services, such as check cashing, loans, utility and other bill payment transactions, money order sales, wire transfer services, postage stamp sales
- Distribution of other financial services including preparing bank deposits or re-deposits, investigating and resolving report discrepancies, and verifying money in the cash drawer and safe
- Opened and closed procedures, followed security and safety policies and procedures in order to maintain a safe working environment; protects company assets and, most importantly, the employees
- Ranked as most effective department sales representative in the local region out of 100's representatives
- Followed appropriate cash handling and Western Union procedures.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
Education
Associates in Accounting -
Interboro Institute
New York, NY01.2007
Timeline
Eligibility Specialist II
Human Resources Administration/Outstationed Eligibility Division
08.2017 - Current
Teller II
Chase Bank
11.2015 - 08.2017
Front Coordinator
Ravel Hotel
09.2014 - 08.2017
Service Associate Manager
PAY-O-Matic Check Cashing & Financial Services
09.2009 - 02.2014
Associates in Accounting -
Interboro Institute
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