Saad Mohammed
Fremont,USA
Summary
Highly skilled IT Technical Support Specialist with proven experience in providing high-quality technical support and troubleshooting services. Strong knowledge in network administration, system upgrades, and software installations, coupled with the ability to effectively communicate complex information to non-technical stakeholders. Previous roles have resulted in improved system performance and user satisfaction.
Overview
5
5
years of professional experience
Work History
IT Technical Support
Innowi
Fremont, USA
08.2022 - 06.2024
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues
- Maintaining POS systems
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support
- Installing and configuring POS systems
- Upgrading POS systems
- Providing technical support
- Perfection in configuration of TCP/IP, DNS, DHCP, IIS (web Server), POP3, Proxy Configuration
- Exchange Server, creating & maintaining the Mailboxes and Troubleshooting Mail related Issues
- Careful attention to troubleshooting hardware, software, and network issues
- Troubleshot technical issues and provided on-site technical support
- Managed the setup, configuration, and deployment of new hardware, including desktops, laptops, printers, and network devices
IT Specialist (Help Desk)
Cognizent
Hyderabad, India
04.2019 - 06.2021
- Developed scripts to automate routine tasks and reduce manual effort
- Installed operating systems, applications, patches, updates as needed
- Managed virtual machines used for testing purposes or hosting services and applications
- Provided technical support for users experiencing hardware or software issues
- Developed documentation related to IT policies, processes, standards
- Provided guidance on best practices for using technology resources securely
- Investigated system errors to determine root cause of issue and implement solutions accordingly
Education
Master of Science - Information Science
Lindsey Wilson College
Columbia, KY09.2023
Computer in Science - Computer Science
Osmania University
Hyderabad, Telangana10.2021
Skills
- Configuration Management
- Software Installation
- Virtualization Technologies
- Hardware upgrades
- Server Management
- System Configuration
- Network Administration
- IT Security Management
- Firewall configuration
- Troubleshooting and Maintenance
- Technical Support
- Maintenance & repair
- Networking
- Interpersonal communication
- Troubleshooting
Timeline
IT Technical Support
Innowi
08.2022 - 06.2024
IT Specialist (Help Desk)
Cognizent
04.2019 - 06.2021
Master of Science - Information Science
Lindsey Wilson College
Computer in Science - Computer Science
Osmania University
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