Supervised daily operations to ensure compliance with safety protocols and company policies.
Coordinated workflow and resource allocation to optimize productivity across multiple teams.
Trained new staff on operational procedures, enhancing team performance and efficiency.
Implemented inventory management systems to streamline stock control processes.
Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Customer Service Agent
Prime Flight
Boston, MA
05.2025 - 07.2025
Assisted customers with inquiries, providing timely and accurate information.
Resolved customer complaints through effective communication and problem-solving techniques.
Utilized ticketing systems to document interactions and track issue resolution progress.
Electronic Assembler
Eaton Corporation
Wilsonville, OR, USA
01.2025 - 03.2025
Wired per diagram for low voltage assemblies while using the appropriate tools (hand-held/power tools) and wearing the required personal protective equipment.
Trained and assisted teammates in reading wiring diagrams/related schematics and using mechanical/electrical bills of materials to verify necessary parts.
Utilized various printing software to adequately label wires and electrical components.
Properly documented processes using quality assurance forms.
Education
Associate of Science - Digital Business Management
ESTA
Casablanca,Morocco
07.2019
Skills
Staff supervision
Operations management
Performance monitoring
Team Training
Safety oversight
Languages
Arabic
Full Professional
French
Limited Working
Timeline
Operations Supervisor
Prime Flight
08.2025 - Current
Customer Service Agent
Prime Flight
05.2025 - 07.2025
Electronic Assembler
Eaton Corporation
01.2025 - 03.2025
Associate of Science - Digital Business Management