Saadia Buffington
Sacramento,CA
Summary
Highly experienced operations leader with a strong background in asset recovery, investigations, financial services, and team management. Proven ability to build departments from the ground up, streamline workflows, and maximize compliance. Skilled in skip tracing, credit verification, repossession logistics, and customer service. Strong communicator with a track record of increasing department profitability and maintaining operational excellence.
Overview
14
14
years of professional experience
Work History
Collateral Investigator
Profound
01.2025 - Current
- Conduct comprehensive investigations to locate individuals and assess collateral using advanced skip tracing and digital research tools.
- Verify vehicle ownership, license plate data, and property details through public records, online databases, and third-party platforms.
- Analyze property ownership via county assessor and tax systems; confirm business affiliations through corporate filings.
- Liaise with financial institutions, creditors, and clients to confirm debtor and asset information, ensuring full compliance with FDCPA, GLBA, and related regulations.
- Compile detailed investigative reports supporting repossessions and client resolutions, maintaining strict confidentiality and professionalism.
Repossession Department Manager
Maita
07.2021 - 12.2024
- Managed daily repossession operations, overseeing loan defaults, collateral recovery, and agent coordination.
- Verified customer and credit data for accuracy and compliance using digital tools and skip tracing.
- Assigned agents and coordinated logistics for vehicle recovery and auction delivery.
- Processed reinstatement payments, repo sale checks, and conducted monthly audits.
- Maintained clear communication with clients and internal teams to ensure transparency.
Branch Manager
Fast Auto and Payday Loans, Inc.
04.2016 - 03.2021
- Oversaw full branch operations focused on title loan servicing, audits, and collateral verification.
- Verified credit application data, performed skip tracing, and handled loan collections.
- Supervised team operations, ensuring high performance in customer service and compliance.
- Managed repossessions and arranged transport of vehicles for liquidation.
- Completed monthly financial audits and reconciliations.
Education
Associate of Science - Criminal Justice Corrections
San Joaquin Valley College
Sacramento, CAHigh School Diploma - International Studies
Mira Loma High School
Sacramento, CA01.2005
Skills
- Asset Recovery & Repossession
- Skip Tracing & Investigations
- Loan Compliance & Risk Analysis
- Team Leadership & Training
- Operations & Department Management
- Customer Relations & Conflict Resolution
- FDCPA / GLBA Compliance
- Microsoft Office & Digital Tools
- Auction Coordination & Vehicle Logistics
- SOP & Manual Development
Accomplishments
- Founded and built a new repossession department at EAC, including SOPs, job descriptions, and full training manuals.
Certification
CST-Certified skip tracer
ACAMS candidate
CRMP candidate
Timeline
Collateral Investigator
Profound
01.2025 - Current
Repossession Department Manager
Maita
07.2021 - 12.2024
Branch Manager
Fast Auto and Payday Loans, Inc.
04.2016 - 03.2021
Associate of Science - Criminal Justice Corrections
San Joaquin Valley College
High School Diploma - International Studies
Mira Loma High School
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