Saadiya Murrell
Philadelphia,PA
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
4
4
years of professional experience
Work History
Customer Sales Advisor
Warby Parker
01.2024 - Current
- Consulted with businesses to supply accurate product and service information.
- Resolved concerns with products or services to help with retention and drive sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
Sales Associate
Lucky Brand Jeans
01.2024 - Current
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Sales Associate
Jeni's Icecream
11.2023 - 01.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Social Media Manager
Shanpaulo
03.2023 - 09.2023
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
Sales Associate
ThirdLove
01.2023 - 05.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Windsor Fashions
05.2022 - 11.2022
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Express Clothing
12.2021 - 05.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Key Holder
La Elite Couture
Philadelphia, PA
05.2021 - 04.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Sales Lead
Five Below
05.2021 - 09.2021
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Enhanced client relationships through consistent communication and personalized solutions.
- Increased market share by identifying new business opportunities and executing targeted marketing initiatives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Team Member
Scoop Deville Ice Cream Parlour
02.2020 - 04.2021
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Criminal Justice -
West Chester University of Pennsylvania
West Chester, PABachelor of Arts -
Southern University At New Orleans
06.2027
Skills
- Client Account Management
- Upselling
- Inventory Control
- Customer Needs Assessment
- Product Sales
- Payment Processing
- Sales Development
- Money Handling
- Dispute Mediation
- Problem-Solving Skills
- Point of Sale Operation
- Multi-Tasking Strength
- Time Management
- Merchandising Understanding
Timeline
Customer Sales Advisor
Warby Parker
01.2024 - Current
Sales Associate
Lucky Brand Jeans
01.2024 - Current
Sales Associate
Jeni's Icecream
11.2023 - 01.2024
Social Media Manager
Shanpaulo
03.2023 - 09.2023
Sales Associate
ThirdLove
01.2023 - 05.2023
Sales Associate
Windsor Fashions
05.2022 - 11.2022
Sales Associate
Express Clothing
12.2021 - 05.2022
Key Holder
La Elite Couture
05.2021 - 04.2022
Sales Lead
Five Below
05.2021 - 09.2021
Team Member
Scoop Deville Ice Cream Parlour
02.2020 - 04.2021
Criminal Justice -
West Chester University of Pennsylvania
Bachelor of Arts -
Southern University At New Orleans